Sales Support Specialist - Payments (Night Shift)

MicroSourcing International; Quezon City; On-site; PHP 469,000 - 781,000; Full time

Benefits offered by this job

Healthcare from day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative environment

Work-life harmony

Career growth

Inclusive team

Job summary

MicroSourcing in Quezon City is seeking a Customer Support Specialist (Sales) to review applications, verify information, and engage with merchants. This onsite night-shift role focuses on data accuracy and efficient processing.

You will maintain high input quality, stay updated on payments trends, and comply with company policies while delivering excellent English communication and customer service.

Qualifications

• Excellent English communication skills, verbal and written.
• Maintain 95%+ data input accuracy and comply with policies.
• Consistently exceed input targets while working independently.
• Stay updated on Payments industry trends to enhance conversations.
• Handle customer calls professionally to gather information and process applications.

Responsibilities

• Review and verify information on an application to meet defined criteria.
• Achieve high data input accuracy and keep deficiency levels under 5%.
• Meet daily, weekly and monthly input targets while working autonomously.
• Engage with merchants, explain processes, and secure necessary documentation.
• Comply with HR, Technology and Privacy policies.

Skills

English fluency

Data accuracy

Performance excellence

Industry savvy (Payments)

Customer focus

Job description

MicroSourcing in Quezon City is seeking a Customer Support Specialist (Sales) to review applications, verify information, and engage with merchants. This onsite night-shift role focuses on data accuracy and efficient processing.

You will maintain high input quality, stay updated on payments trends, and comply with company policies while delivering excellent English communication and customer service.