Customer Support Specialist Sales

MicroSourcing International; Quezon City; On-site; PHP 469,000 - 781,000; Full time

Benefits offered by this job

Healthcare from day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative environment

Work-life harmony

Career growth

Inclusive team

Job summary

MicroSourcing in Quezon City is seeking a Customer Support Specialist (Sales) to review applications, verify information, and engage with merchants. This onsite night-shift role focuses on data accuracy and efficient processing.

You will maintain high input quality, stay updated on payments trends, and comply with company policies while delivering excellent English communication and customer service.

Qualifications

• Excellent English communication skills, verbal and written.
• Maintain 95%+ data input accuracy and comply with policies.
• Consistently exceed input targets while working independently.
• Stay updated on Payments industry trends to enhance conversations.
• Handle customer calls professionally to gather information and process applications.

Responsibilities

• Review and verify information on an application to meet defined criteria.
• Achieve high data input accuracy and keep deficiency levels under 5%.
• Meet daily, weekly and monthly input targets while working autonomously.
• Engage with merchants, explain processes, and secure necessary documentation.
• Comply with HR, Technology and Privacy policies.

Skills

English fluency

Data accuracy

Performance excellence

Industry savvy (Payments)

Customer focus

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Specialist (Sales)
Location: 1880 Eatwood Libis, Quezon City
Work Setup & Shift: Onsite | Night shift

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Responsible for reviewing and verifying information on an application to ensure that it meets defined criteria
• Responsible for achieving a high level of data input and accuracy managing to a 5% or lower deficiency level
• Responsible for achieving and exceeding performance expectations by meeting daily, weekly and monthly input targets while operating autonomously
• Accountable for staying current with new product and market trends in the Payments industry, and using the information as part of merchant conversations
• Responsible for compliance with corporate policies including but not limited to the HR Code of Conduct, Technology Policy & Privacy Policy
• Excellent English communication skills - both verbal and written - are essential. The role requires experience in call handling to effectively engage with merchants, explain processes, and secure the necessary documentation.
• Responsible to speak to customers to obtain information and/or process application

Non Negotiables

• Data Accuracy: Maintain 95%+ accuracy in data input and compliance with corporate policies.
• Performance Excellence: Consistently exceed input targets while working independently.
• Strong Communication: Exhibit excellent verbal and written English skills for effective merchant engagement.
• Industry Savvy: Stay updated on Payments industry trends to enhance conversations.
• Customer Focus: Handle customer calls professionally to gather information and process applications.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

Requirements:

• Terms & conditions apply