Sales Support Representative (Order processing) - WFH

LogiScale Inc.; Makati; Remote; PHP 312,000 - 430,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

Night differential

PTO credits

Leave conversion

Merit increases

Great company culture

Career growth

Weekend off

Night shift

Work from home

Salary up to 38,500 PHP

Job summary

LogiScale Inc. in Makati, Philippines, seeks a Sales Support Representative to handle customer data, prepare quotes, support order entry, and coordinate with Sales, Operations, installers, and other stakeholders to keep projects moving smoothly.

Candidates should have a high school diploma or equivalent, experience in sales support or customer service, be proficient with CRM systems and Microsoft Office, and possess strong verbal and written communication, attention to detail, and multitasking

Qualifications

• High school diploma or equivalent is required; additional education in office administration or related field is a plus.
• Experience in sales support, customer service, or a similar role.

Responsibilities

• Maintain and update customer information, including contacts, phone numbers, emails, and notes.
• Make outbound calls to enhance customer experience and strengthen client relationships.
• Answer inbound customer calls and provide timely assistance.
• Update customer notes and templates and generate quotes.
• Provide administrative support to the Sales team.
• Assist with order entry and ensure information is accurate and complete.
• Coordinate with Sales, Operations, administrative teams, contractors, installers, and other stakeholders.
• Help address installation or project-related concerns and coordinate appropriate solutions.
• Communicate with installers or property representatives on behalf of Sales/Operations when needed.
• Provide timely information and support to the Sales team.
• Work closely with Sales and Installation teams to support timely project completion.
• Help ensure the quality and accuracy of customer orders and project information.

Skills

Sales support

Communication

Multitasking

Attention to detail

Team player

Math skills

Education

High school diploma or equivalent

Tools

CRM systems

Order management tools

Data-entry software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the role

We are looking for a Sales Support Representative to provide administrative and customer support to our sales and operations teams. You will help keep sales activities and customer projects moving smoothly by managing customer information, preparing quotes, handling calls, supporting order entry, coordinating with internal teams and installers, and assisting with day-to-day administrative needs.

Key responsibilities

• Maintain and update customer information, including contacts, phone numbers, emails, and notes.
• Make outbound calls to enhance the customer experience and strengthen client relationships.
• Answer inbound customer calls and provide timely assistance.
• Update customer notes and templates and generate quotes.
• Provide administrative support to the Sales team.
• Assist with order entry and ensure information is accurate and complete.
• Coordinate with Sales, Operations, administrative teams, contractors, installers, and other stakeholders.
• Help address installation or project-related concerns and coordinate appropriate solutions.
• Communicate with installers or property representatives on behalf of Sales/Operations when needed.
• Provide timely information and support to the Sales team.
• Work closely with Sales and Installation teams to support timely project completion.
• Help ensure the quality and accuracy of customer orders and project information.
  

About you

• High school diploma or equivalent; additional education in office administration or a related field is a plus.
• Experience in sales support customer service, or a similar role.
• Experience using CRM systems, order management tools, or data-entry software.
• Proficiency in Microsoft Office, particularly Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy, particularly when handling customer information, orders, and pricing.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Comfortable following verbal and written instructions.
• Strong customer-service mindset and ability to build professional relationships.
• Good math and reasoning skills.
• Team player with energy, confidence, and a willingness to take ownership of tasks.
• Strong commitment to quality and accuracy.
  

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 10% Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings
• Weekend off
• Night shift ( 7:30-4:30 Standard Pacific Time or 8:00-5:00 Standard Pacific Time)
• Work from Home
• Earn up to Php 38,500!