Sales & Customer Support Specialist

Outsourced Quality Assured Services Pty; Manila; Remote; PHP 424,000 - 647,000; Full time

Benefits offered by this job

Work From Home

Job summary

Outsourced Quality Assured Services Pty in Manila, Philippines is seeking a Sales & Customer Support Specialist to support the sales process from quote to delivery. This full-time role requires organizing orders, CRM updates, and clear customer communication to ensure a smooth experience in a fast-paced environment.

The ideal candidate has 3+ years in inside sales or sales support, experience with CRM systems, and excellent written and verbal communication skills.

Qualifications

• 3+ years of inside sales and/or sales support experience.
• Experience with CRM systems and order processing.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide day-to-day support to the sales team.
• Process registrations and quotation requests accurately and promptly.
• Maintain and update customer information in the CRM.
• Process purchase orders and generate sales orders and invoices.
• Communicate with dealers on status, ETAs and deliveries.
• Monitor orders and resolve issues proactively.
• Collaborate with team members and provide backup support.
• Assist with additional tasks and projects as assigned.

Skills

CRM experience

Strong communication

Organizational skills

Multitasking

Attention to detail

Proactive mindset

Independent & collaborative

MS Office

Tech interest

Job description

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Sales & Customer Support Specialist

Full Time Employee

Job Summary

Support sales from quote to delivery by managing orders, CRM updates, customer communication, and resolving issues in a fast-paced environment.

Job Description

Overview: We're looking for a highly organized and customer-focused Customer Care Team Member to join our dynamic sales support team. In this role, you'll play a key part in ensuring a seamless experience for our customers by supporting the sales process from quote to delivery. This is a fast-paced position where no two days are the same—you'll be tracking sales activity, preparing quotes, processing orders, and communicating with customers and internal teams. If you thrive in a busy environment and enjoy solving problems while delivering excellent service, we'd love to hear from you.

Key Responsibilities:

• Provide day-to-day support to the sales team
• Process project registrations and quotation requests accurately and in a timely manner
• Maintain and update customer information in the CRM system
• Process purchase orders and generate sales orders and invoices
• Communicate with dealers regarding order status, ETAs, and deliveries
• Monitor orders and proactively resolve issues
• Collaborate with team members and provide backup support as needed
• Assist with additional tasks and projects as assigned

Qualifications:

• 3+ years of experience in inside sales and/or sales support
• Experience working with CRM systems
• Strong communication and interpersonal skills (written and verbal)
• Excellent organizational and time management abilities
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• High level of accuracy and attention to detail
• A customer-first mindset with a proactive approach to problem-solving
• Ability to work both independently and collaboratively
• Proficiency in Microsoft Office and Microsoft 365
• Interest in technology is an asset

Work Schedule:

Monday to Friday,9:00 PM-6:00 AM (Manila)

Work Set-up:

Work From Home (must have at least 50MBPS internet speed)

Note:As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.