Sales Support Coordinator, Philippines

Rs Group; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Rs Group is seeking a Sales Support Coordinator in Makati, Philippines, to ensure accurate delivery and documentation of customer orders. You will work with logistics to track shipments and validate required paperwork for payment processing.

The role involves supporting cross-functional teams to resolve disputes and improve cash collections. The ideal candidate has a degree in Business Administration or related field, 1–2 years of experience, and strong English communication.

Qualifications

• Degree in Business Administration or related field.
• 1–2 years of experience.
• Willing to undergo fieldwork as needed.
• Strong coordination and follow up skills.
• Attention to detail in documentation requirements.
• Fluent English in speaking and writing.
• Familiarity with delivery documents (Delivery Note, POD, Sales Invoice).

Responsibilities

• Coordinate with logistics provider to track goods and ensure customer requirements are met.
• Verify that all documentation is complete to enable payment processing.
• Ensure delivery notes and POD are received by DN, email, or system acknowledgement.
• Collaborate with Sales, Credit, Customer Service and Operations to resolve issues.
• Perform goods receipting process from customers.
• Identify and log customer disputes to initiate resolution and escalation.
• Support workflow to achieve cash collections targets.
• Carry out other duties as assigned by Team Leader or Manager.

Skills

Coordination

Follow up

Attention to detail

English communication

Education

Business Administration or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Sales Support Coordinator, Philippines

Company : Rs Group Job Type : Full Time Philippines

Location: Makati, Philippines

Report to: General Manager, Philippines

Job Description - Sales Support Coordinator, Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

Essential Skills & Experience

• Degree holder in Business Administration or any related field
• Minimum 1-2 years of experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Attention to detail in documentation requirements
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently

Desirable Skills & Experience

• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.
• Drive and own a motor bike will be a plus, not must-have.

About the Company

Rs Group

Electrocomponents is now RS Group – a global multi-channel distributor. We're proud to have over one million customers in more than 80 countries.