Sales Support Coordinator

Careers at Zenith Group; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Commission

13th Month Pay

Paid Holidays

HMO

Job Training

Job summary

A leading organization in Manila is seeking an On-site staff member to manage email communications and ensure the timely processing of customer requests. This role requires strong project management skills and a customer-oriented approach. The ideal candidate will handle inter-department transactions and maintain accurate sales lead monitoring. Benefits include commissions, paid holidays, and job training.

Responsibilities

• Manage the email account to resolve requests and concerns promptly.
• Process documents and requests for the Foreign Department accurately.
• Coordinate with clients regarding their requirements and concerns.
• Facilitate inter-department transactions for smooth operations.
• Update sales lead monitoring and provide reports to management.

Skills

Computer Literate

Project Management

Customer Oriented

Education

Bachelor's degree

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Ensures that the email account of the group is managed accurately and timely so that requests and concerns are promptly resolved.

• Receives emails from clients regarding inquiries, concerns and Purchase Orders, etc., and forwards them to its corresponding salesman.
• Sends out email to customer as per salesman’s inputs/feedback.

Ensures on-time and correct processing of request and documents related Foreign Department.

• Processes specific documents/request forms (RFQ, RFSP, RFA, RFC, RFS) to be forwarded to Foreign Department.
• Ensures that all documents are duly signed by the signatories.
• Monitors status of the request and regularly updates salesman and General Manager.
• Ensures that indent order and allocated items are served to customers once they arrive.
• Coordinates with Foreign Department regarding delay of shipment and arrival of indent orders.
• Coordinates with Foreign Department for updates in stocks/inventory and product memo.
• Ensures that the pricelist is regularly monitored and updated.
• Communicates updates or changes to Sales Department.
• Provides status and feedback to Foreign departments’ monitoring of RFQ and RFSP.

Maintains regular coordination with the clients and processed customer requirements as deemed necessary for the operation.

• Contacts clients via phone or email for any verification or assistance regarding concerns related to their assigned area.
• Prepares all needed documents on time for the accreditation and/or surety and performance bonds.
• Coordinates with different departments to complete requirements for abovementioned requests.
• Submits the documentary requirements through email or online portal.

Provides correct and prompt processing of forms and requirements to facilitate smooth inter-department transactions.

• Receives requests from salesman for inter-department transactions and prepares documentary requirements/forms. (HRD, Accounting, Admin, TSDG Service Requests)
• Processes approval of the forms and monitors fulfillment of the request.

Ensures accurate and timely update on the sales lead monitoring.

• Facilitates email blasts to customers for promotional updates.
• Regularly updates the excel file for sales lead monitoring.
• Provides reports to Managers monthly.

Qualifications

• Computer Literate
• Project Management
• Customer Oriented

Benefits

• Commission
• 13th Month Pay, Paid Holidays
• HMO
• Job Training