Sales Support Coordinator, Philippines

Rsgroup; Hinoba-an; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

RS in Makati, Philippines is seeking a Logistics Coordinator to ensure goods ordered are delivered, received and properly documented. You will coordinate with logistics providers, verify documentation, and secure proof of delivery (POD).

The role requires 1–2 years’ experience in business administration or related field, willingness to perform fieldwork, and strong coordination skills. Proficiency in Word/Excel/Outlook and English is essential; SAP is a plus.

Qualifications

• Degree in Business Administration or related field.
• 1–2 years of experience in logistics or related area.
• Willing to undergo fieldwork as needed.
• Strong coordination and follow-up skills.
• Fluent in English, both written and spoken.

Responsibilities

• Coordinate with logistics providers to track goods and ensure customer requirements are met.
• Verify that all necessary documentation is complete to enable payment processing.
• Ensure receipt of delivery notes and proof of delivery.
• Collaborate with Sales, Credit, Customer Service and Operations to resolve issues.
• Perform goods receipting from customers.
• Identify and log customer disputes for resolution and escalation.
• Support cash collection metrics and related workflows.
• Other tasks assigned by Team Leader or Team Manager.

Skills

Coordination

Communication

Follow up

English fluency

Education

Business Administration or related field

Tools

SAP

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

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Location: Makati, National Capital Region (NCR), PH

Brand: RS

Work Location: Hybrid

Location: Makati, Philippines

Report to: General Manager, Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

• Degree holder in Business Administration or any related field
• Minimum 1-2 years of experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently
• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.
• Drive and own a motor bike will be a plus, not must-have.