Customer Support Coordinator

WHR Global Consulting; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Job summary

A consulting firm based in Alabang seeks a Customer Support Coordinator to manage customer inquiries, process orders, and liaise with internal teams. The ideal candidate will have over 2 years of customer service experience, excellent English communication skills, and proficiency in Microsoft 365 and CRM systems. This position requires a proactive individual to ensure smooth operations and high customer satisfaction. A degree in Mechanical Engineering is a plus. Competitive salary of PHP 20k - 25k applies.

Qualifications

• Must have at least 2 years of relevant customer service experience.
• Experience with business applications like Microsoft 365 and SAP is essential.
• Ability to communicate effectively in English with customers.

Responsibilities

• Provide customer support and communication during inquiries.
• Process orders and handle administrative tasks efficiently.
• Coordinate with internal teams for order and delivery issues.
• Maintain accurate records in CRM and SAP systems.
• Participate in learning and development initiatives.

Skills

Customer Service Experience

Communication skills

Proficiency in Microsoft 365

QuickBooks / SAP / ERP experience

Strong English communication

Education

General diploma or degree

Qualification in Mechanical Engineering

Tools

SAP

CRM systems

Microsoft 365

Job description

POSITION TITLE: Customer Support Coordinator

WORK LOCATION: Alabang

WORK SETUP: On-site; Dayshift

SALARY: PHP 20k - 25k

QUALIFICATIONS:

• +2 years relevant Customer Service Experience
• General diploma or degree; qualification in Mechanical Engineering is an advantage
• Experience with QuickBooks / SAP / ERP systems is an advantage
• Customer-oriented with good communication skills and fluency in English.
• Computer Skills: Proficient in Microsoft 365 business applications (Word, Excel, PowerPoint, Outlook, and Power BI), CRM, SAP B1 and ability to learn business systems and other software platforms as required.
• Strong English communication skills
• Has customer-facing experience

RESPONSIBILITIES:

1. Customer Support & Communication

• Handle basic customer enquiries via email and phone.
• Provide accurate information on order status, delivery timelines, and documentation.
• Escalate complex or sensitive issues appropriately to relevant associates and teams.

2. Order Processing & Administrative Execution

• Creation and processing of quotations, sales orders, and order changes in SAP and CRM systems
• Assist in validating part numbers and documentation based on established guidelines.
• Ensure order data is entered accurately and in compliance with internal procedures.

3. Internal Coordination & Follow- up

• Coordinate with Sales, Supply Chain, Finance, and Warehouse teams on routine order and delivery matters.
• Track open orders, shipments, and basic billing issues, escalating exceptions when required.
• Support smooth handoffs between teams to ensure timely customer fulfilment.

4. Data Accuracy & System Discipline

• Maintain accurate customer, order, and enquiry records in CRM and SAP systems.
• Log customer interactions, enquiries, and follow-ups to ensure visibility and continuity.
• Support data alignment and basic reporting needs under supervision.

5. Learning, Development & Process Adherence

• Follow defined processes, service standards, and KPIs consistently.
• Build product knowledge, system proficiency, and commercial understanding over time.
• Participate in continuous improvement initiatives and on-the-job learning opportunities.