Sales Support Coordinator Philippines

RS; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

RS in Makati, Philippines seeks a detail‑oriented Logistics Support Officer to ensure goods are received, documented, and processed accurately for payment. You will coordinate with logistics providers, verify DN/POD, and work with Sales, Credit, Customer Service and Operations to resolve issues.

The ideal candidate has 1–2 years of experience, a Bachelor’s in Business Administration or related field, and strong MS Office skills, with willingness for fieldwork and fluent English communication.

Qualifications

• Degree holder in Business Administration or related field.
• 1–2 years of relevant experience.
• Willing to undergo fieldwork as needed.
• Adaptable to changing circumstances and requirements.
• Strong coordination and follow-up skills.
• Attention to detail in documentation requirements.
• Familiarity with Delivery Note, POD, and Sales Invoice.
• Proficient in MS Word/Excel/PowerPoint and Outlook.

Responsibilities

• Coordinate with logistics provider to track goods and ensure customer requirements are met.
• Verify that documentation is complete to enable payment processing.
• Obtain signed delivery notes (DN) and proof of delivery (POD) via manual, email, or system.
• Collaborate with Sales, Credit, Customer Service and Operations to resolve issues.
• Process goods receipting from customers.
• Identify and log customer disputes for resolution and escalation.
• Support cash collection metrics through workflow improvement.
• Handle other tasks assigned by Team Leader or Team Manager.

Skills

Coordination

Follow-up

Attention to detail

Communication

English fluency

Education

Bachelor's degree

Business Administration or related field

Tools

MS Office

Outlook

SAP

Job description

Job Description:

Location: Makati, Philippines

Report to: General Manager, Philippines

Role Purpose

Responsible to ensure that goods ordered by customers are successfully delivered, received and properly documented.

What You Will Be Doing In This Role

• Coordinate with logistics provider to track goods are properly received and to ensure customer requirement are adhered to.
• Verify that all necessary documentation is complete to ensure processing of payment.
• Ensure receipt of signed delivery notes (DN) by manual or email or system acknowledgement and proof of delivery (POD)
• Partner with cross functional teams (Sales, Credit, Customer Service and Operations) to resolve goods receipting and dispute issues.
• Perform goods receipting process from customer
• Identify, validate, and log customer disputes to initiate resolution and escalation
• Support workflow to achieve metric goals for cash collections.
• Other jobs arranged by Team Leader or Team Manager

What Experience We Expect From You

Essential Skills & Experience

• Degree holder in Business Administration or any related field
• Minimum 1-2 years of experience
• Willing to undergo fieldwork as needed
• Adapt to changing circumstances and requirements
• Strong coordination and follow up skills
• Attention to detail in documentation requirements
• Familiarity with delivery documents (Delivery Note, Proof of Delivery, Sales Invoice)
• Basic knowledge of Microsoft Word/Excel/PowerPoint and Outlook essential.
• Good communication that can speak and write English fluently

Desirable Skills & Experience

• SAP knowledge or working experience on FMCG or distributorship is desirable though not essential.
• Drive and own a motor bike will be a plus, not must-have.