Sales Support Associate (Remote)

SmartScale360 Careers; Davao City; Remote; PHP 201,000 - 357,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 Careers is hiring a high-energy, goal-oriented Sales Support Assistant to support a U.S.-based business through lead generation, cold calling, speed-to-lead response, outbound outreach, and appointment setting.

This remote role suits a proactive, results-driven professional who thrives in a fast-paced sales environment, responds quickly to new inquiries, and consistently follows up with prospects to generate business opportunities and book appointments.

Qualifications

• Previous experience in sales, cold calling, lead generation, speed-to-lead, or appointment setting.
• Strong understanding of speed-to-lead practices and prompt responsiveness to inquiries.
• High-energy, goal-oriented, and results-driven mindset.
• Experience using CRM platforms and tracking sales pipelines.
• Self-motivated, able to work independently in a remote setup.

Responsibilities

• Generate new leads through prospect research, cold calling, and proactive outbound outreach.
• Respond rapidly to new inbound leads to maximize contact rates and conversions.
• Conduct high-volume outbound calls to engage prospects and generate interest.
• Follow up consistently with prospects via phone, email, and other channels.
• Qualify leads by assessing needs and readiness to move forward.
• Schedule and confirm appointments for the sales team.
• Re-engage unresponsive leads and nurture prospects through persistent follow-up.
• Prepare and send quotes and follow up to encourage responses.
• Handle initial objections and maintain engagement.
• Maintain accurate CRM records of calls, lead status, and outcomes.
• Track sales activities and performance metrics to meet targets.
• Coordinate with the sales team on qualified leads and opportunities.

Skills

Lead generation

Cold calling

Speed-to-lead

Appointment setting

CRM usage

Communication

Prospecting

Outbound outreach

Tools

HubSpot

Salesforce

Zoho

VoIP systems

Job description

Schedule

U.S. Hours (Final schedule to be confirmed)

Benefits

• 10 Days PTO
• Annual Appraisal
• Healthcare Benefits
• Career Growth Opportunities

About the Role

SmartScale360 is hiring a high-energy, goal-oriented Sales Support Assistant to support a U.S.-based business through lead generation, cold calling, speed-to-lead response, outbound outreach, and appointment setting.

This role is ideal for a proactive, results-driven professional who thrives in a fast-paced sales environment, responds quickly to new inquiries, and consistently follows up with prospects to generate business opportunities and book appointments. The ideal candidate is motivated by targets, takes initiative, and is committed to delivering measurable results.

What You'll Do

• Generate new leads through prospect research, cold calling, and proactive outbound outreach
• Respond rapidly to new inbound leads to maximize contact rates and conversion opportunities
• Conduct high-volume outbound calls to engage prospects, introduce services, and generate interest
• Follow up consistently with prospects through phone, email, and other communication channels
• Qualify leads by assessing customer needs, interest, and readiness to move forward
• Schedule and confirm appointments for the sales team
• Re-engage unresponsive leads and nurture prospects through persistent follow-up
• Prepare and send quotes and follow up to encourage prospect responses and conversions
• Handle initial objections confidently and maintain prospect engagement
• Maintain accurate CRM records of calls, lead status, follow-up attempts, and appointment outcomes
• Track sales activities and performance metrics to meet established targets and KPIs
• Coordinate with the sales team regarding qualified leads, appointments, and sales opportunities

What We're Looking For

• Previous experience in sales, cold calling, lead generation, speed-to-lead, or appointment setting
• Strong understanding of speed-to-lead practices and the importance of responding promptly to new inquiries
• High-energy, goal-oriented, and results-driven, with a strong motivation to meet and exceed targets
• Comfortable handling high volumes of outbound calls and frequent follow-ups
• Excellent verbal communication, persuasion, and objection-handling skills
• Quick to act, proactive, and confident when engaging new prospects
• Resilient and able to handle rejection while maintaining a positive, motivated attitude
• Experience using CRM platforms and tracking sales pipelines
• Strong organizational skills and the ability to manage multiple leads simultaneously
• Self-motivated, accountable, and able to work independently in a remote environment

Tools You'll Use

• CRM & Lead Management: HubSpot, Salesforce, Zoho, or similar platforms
• Calling & Communication: VoIP systems, dialers, phone, and email
• Sales Outreach: Email outreach and prospecting tools
• Scheduling: Calendly, Google Calendar, or similar platforms
• Productivity: Microsoft Excel, Google Sheets, Google Workspace, or Microsoft Office

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Work Environment: Professional, quiet, and suitable for frequent calls and customer communication

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs - Please ensure you have an open and flexible schedule until your final work hours are confirmed.

Why Join SmartScale360?

• Training and professional development
• Opportunity to work directly with established U.S.-based businesses
• Supportive and collaborative remote team

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.