Customer Service & Appointment Coordinator (Remote)

SmartScale360 Careers; Metro Manila; Remote; PHP 1,132,000 - 2,013,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is looking for a dependable Customer Service & Appointment Coordinator to support a U.S.-based business. You will manage lead follow-up, customer communication, and accurate CRM documentation while coordinating appointments with the sales team.

The role requires proactive outreach, strong English communication, and the ability to handle multiple leads. This is a remote position with work aligned to U.S. hours and collaboration with cross-functional teams.

Qualifications

• Experience in customer service, appointment setting, call center, sales support, or administrative roles.
• CRM experience strongly preferred.
• Excellent verbal and written English communication skills.
• Comfortable making outbound calls and communicating through text and email.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Dependable, proactive, and able to work independently.

Responsibilities

• Contact new and existing leads through phone, text, and email.
• Follow up with leads and schedule or confirm appointments for the sales team.
• Maintain consistent customer communication and provide professional assistance.
• Respond to customer inquiries and lift concerns when necessary.
• Document all customer interactions and follow-up attempts in the CRM.
• Update customer information, appointment status, notes, and follow-up dates.
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks.
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs.
• Maintain accurate records and support an organized lead management process.

Skills

Customer service

Sales support

CRM experience

English proficiency

Outbound calls

Organization

Attention to detail

Independent work

Communication

Tools

HubSpot CRM

Salesforce

Zoho CRM

Pipedrive

Job description

Schedule: U.S. Hours (Final schedule to be confirmed)

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.S.-based business.

This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.

What You'll Do

• Contact new and existing leads through phone, text, and email
• Follow up with leads and schedule or confirm appointments for the sales team
• Maintain consistent customer communication and provide professional assistance
• Respond to customer inquiries and lift concerns when necessary
• Document all customer interactions and follow-up attempts accurately in the CRM
• Update customer information, appointment status, notes, and follow-up dates
• Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks
• Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs
• Maintain accurate records and support an organized and efficient lead management process

What We're Looking For

• Previous experience in customer service, appointment setting, call center, sales support, or administrative roles
• CRM experience strongly preferred
• Excellent verbal and written English communication skills
• Comfortable making outbound calls and communicating through text and email
• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Dependable, proactive, and able to work independently
• Customer-focused with a professional communication style

Tools You'll Use

• CRM: HubSpot, Salesforce, Zoho, Pipedrive, or similar platforms
• Scheduling: Calendars and appointment scheduling platforms
• Productivity: Microsoft Office, Google Workspace, or similar tools

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, backup device, and reliable power source
• Work Environment: Professional, quiet, and suitable for customer communication

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work based on client operational needs
• Shift: Must be flexible to work U.S. hours

Why Join SmartScale360?

• Training and development
• Work with established U.S.-based businesses
• Supportive and collaborative remote team

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.