Inside Sales Representative (Remote)

SmartScale360 Careers; Davao City; Remote; PHP 2,517,000 - 3,776,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is hiring an Inside Sales Representative (Remote) to support a U.S.-based business by managing inbound and outbound leads, qualifying prospects, and driving high-quality appointments.

The position requires 5+ years in inside sales or related fields, excellent English communication, and CRM experience. You will work remotely from the Philippines, align with U.S. hours, and contribute to scripts, follow-ups, and training initiatives.

Qualifications

• 5+ years in Inside Sales, Appointment Setting, Lead Generation, or Outbound Sales.
• Proven success converting inbound and outbound leads into qualified appointments.
• Excellent English communication skills (written and verbal).
• Strong phone presence with confidence, professionalism, and objection-handling skills.
• Experience using CRM systems and lead management platforms.

Responsibilities

• Contact inbound and outbound leads to maximize appointment and sales opportunities.
• Qualify prospective customers and schedule high-quality appointments based on company criteria.
• Build rapport and handle objections professionally to improve lead conversion.
• Manage CRM records by documenting customer interactions, follow-ups, and appointment details.
• Re-engage aged and inactive leads through structured follow-up campaigns.
• Confirm appointments and reduce cancellations through proactive customer communication.
• Maintain organized sales pipelines and ensure no opportunities are overlooked.
• Collaborate with leadership to improve sales scripts, messaging, and conversion strategies.
• Share customer insights and sales feedback to enhance the customer journey and overall sales performance.
• Support onboarding and coaching initiatives by assisting with training and mentoring new appointment setters.

Skills

Appointment Setting

Lead Generation

Inside Sales

Outbound Sales

CRM Software

GoHighLevel

Kixie

English Communication

Remote Work

Time Management

Tools

GoHighLevel (HighLevel)

CRM Systems

Google Workspace

Microsoft Office

Slack

Zoom

Microsoft Teams

Job description

SmartScale360 is hiring a Inside Sales Representative (Remote) to support a growing U.S.-based business by managing inbound and outbound leads, qualifying prospective customers, scheduling high-quality appointments, and driving sales opportunities.

If you have experience in appointment setting, inside sales, lead generation, or outbound sales and thrive in a fast-paced, performance-driven environment, we'd love to hear from you.

Location: Remote (Philippines)

Schedule: U.S. Hours (Final schedule to be confirmed)

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

What You'll Do

• Contact inbound and outbound leads to maximize appointment and sales opportunities
• Qualify prospective customers and schedule high-quality appointments based on company criteria
• Build rapport and handle objections professionally to improve lead conversion
• Manage CRM records by documenting customer interactions, follow-ups, and appointment details
• Re-engage aged and inactive leads through structured follow-up campaigns
• Confirm appointments and reduce cancellations through proactive customer communication
• Maintain organized sales pipelines and ensure no opportunities are overlooked
• Collaborate with leadership to improve sales scripts, messaging, and conversion strategies
• Share customer insights and sales feedback to enhance the customer journey and overall sales performance
• Support onboarding and coaching initiatives by assisting with training and mentoring new appointment setters

What We're Looking For

• Minimum 5 years of experience in Inside Sales, Appointment Setting, Lead Generation, or Outbound Sales
• Proven success converting inbound and outbound leads into qualified appointments
• Excellent English communication skills (written and verbal)
• Strong phone presence with confidence, professionalism, and objection-handling skills
• Experience using CRM systems and lead management platforms
• Strong organizational, multitasking, and time-management skills
• Ability to work independently while consistently meeting performance goals
• Technology-savvy with the ability to quickly learn new systems
• Experience using GoHighLevel (HighLevel) or Kixie is a plus
• Background in home improvement, remodeling, roofing, HVAC, solar, insurance, or real estate is preferred
• Previous leadership, coaching, or sales management experience is an advantage

Tools You'll Use

• CRM: GoHighLevel (HighLevel) or similar CRM
• Productivity: Google Workspace & Microsoft Office
• Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Competitive salary and performance bonuses
• Work with established U.S.-based clients
• Join a supportive and collaborative remote team