Product Support Specialist| Onsite| Night Shift| ASAP

Staff Outsourcing Solutions; Cebu City; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive Compensation package

Saturday-Sunday Off

Latest technologies

Monthly Incentive Rewards

Career Growth Opportunities

Service Incentive Leaves

Hazard Pay

Holiday and Night Differential Premium Pay

HMO/Health Insurance

Work-Life Balance

Free Pre-hiring Medical Laboratories

Free Coffee

Job summary

A leading outsourcing solutions provider in Cebu City is seeking a proactive Product Support Specialist. This role focuses on customer and product support along with CRM data management. Responsibilities include responding to customer inquiries, maintaining customer records, and assisting with onboarding. Ideal candidates should possess strong English communication skills, be detail-oriented, and comfortable using spreadsheets. The position offers competitive compensation and opportunities for career growth.

Qualifications

• Must have strong written and spoken English skills.
• Highly organized and detail-oriented with a proactive mindset.
• Comfortable using spreadsheets like Google Sheets or Excel.
• Able to learn and operate across multiple systems (NetSuite, Shopify, Gorgias).
• Able to communicate confidently with customers, escalate when needed.
• Reliable internet and remote work setup.
• Strong time management and self-discipline.

Responsibilities

• Respond to customer inquiries through various communication channels.
• Maintain and clean customer records across CRM and e-commerce platforms.
• Support onboarding of new customers and assist with account setup.
• Maintain accurate CRM data across NetSuite and Shopify.
• Tag and categorize accounts and support onboarding.
• Keep notes and follow-ups for sales and product teams.

Skills

Strong written and spoken English

Highly organized

Detail-oriented

Comfortable using spreadsheets

Reliable internet connection

Time management

Remote work setup

Tools

Google Sheets

Excel

NetSuite

Shopify

Gorgias

Job description

Job Overview

We’re looking for a proactive and detail-oriented Product Support Specialist to support two key areas: customer/product support and CRM data management. This is a great opportunity for someone who enjoys helping customers, keeping systems organized, and learning new products quickly.

Job Responsibilities:

Customer & Product Support (Entry-Level)

• Respond to inbound customer emails, chats, texts, and calls regarding product and order inquiries
• Provide order status updates, warranty details, and basic troubleshooting guidance
• Accurately capture customer concerns and triage/escalate issues or sales opportunities to the appropriate team
• Communicate clearly and professionally while maintaining a friendly, brand-aligned tone

CRM & Customer Data Hygiene

• Maintain and clean customer records across NetSuite (CRM/ERP) and Shopify
• Resolve duplicates, missing data, formatting issues, and incomplete account details
• Properly tag and categorize accounts based on customer profile and status
• Support onboarding of new customers and assist with basic account setup
• Keep detailed notes and follow-ups for the sales and product teams

Qualifications:

• Strong written and spoken English (clear, professional, concise)
• Highly organized, detail-oriented, and consistent
• Comfortable using spreadsheets (Google Sheets / Excel)
• Able to learn and work across multiple systems (NetSuite, Shopify, Gorgias, etc.)
• Confident communicating with customers even without all answers—and knows when to upscale
• Reliable internet connection and dependable remote work setup
• Strong time management and self-discipline

Preferred but not required:

• Experience in customer service, e-commerce operations, admin support, or CRM/data management
• Familiarity with home improvement, DIY, or construction products
• Experience supporting technical products or troubleshooting

Why apply with us?

• Competitive Compensation package with Salary Appraisals
• Saturday-Sunday Off
• Equipped with the latest technologies
• Monthly Incentive Rewards on successful orders and Attendance Productivity
• Offers Full-time employment and Career Growth
• Easily accessible from almost any part of the Metro Cebu area.
• Service Incentive Leaves Upon Regularization
• Attendance Productivity Incentives
• Additional Hazard Pay within Qualifying Hours
• Stable Job with Salary Appraisals
• Holiday and Night Differential Premium Pay Rates
• Job Promotion is highly possible... if YOU have the drive.
• HMO/Health Insurance
• Work-Life Balance
• Free Pre-hiring Medical Laboratories
• Free Coffee

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

How to Apply

Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/

Location:

Lower Ground Floor MDCT Building, Leyte Loop, Cebu Business Park, Hipodromo Cebu City