Client Support Specialist (Night Shift)

Aickman and Greene; Taguig; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Competitive salary

US & PH Holiday Pay

HMO coverage after 3 months

Career growth opportunities

Career growth opportunities

Job summary

A leading customer service firm in Metro Manila seeks a Client Support Specialist to enhance client experiences through effective communication across multiple channels. This role requires at least one year of relevant experience and a college degree in fields like Business Administration or Marketing. Candidates should be tech-savvy, detail-oriented, and flexible in working hours. The position offers competitive pay, holiday benefits, and HMO coverage after three months.

Qualifications

• Minimum of 1 year of relevant experience in client support or related fields.
• Flexibility to work on-site and during night shifts.
• Strong dedication to delivering exceptional customer service.
• Tech-savvy; proficient in MS Office, G Suite, and CS platforms (e.g., RingCX, Slack).
• Flexibility to work on-site, during night shifts, rotating schedules, weekends, and holidays (PH & US).
• Willingness to extend hours during month-end closing (with paid overtime).
• Consistent and reliable attendance; strong commitment to punctuality and schedule adherence.
• A proactive, collaborative team player.
• Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
• Strong dedication to delivering exceptional customer service.
• Availability to start immediately.

Responsibilities

• Deliver exceptional customer service to account holders in the US and Canada.
• Respond promptly to inquiries across multiple channels.
• Guide customers through order‑taking and troubleshooting.
• Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
• De-escalate client concerns and provide additional support as needed.
• Participate in assigned projects (e.g., call-out campaigns, subscription retention, new product launch support).
• Ensure customer satisfaction through proactive, positive engagement while upholding company’s mission to help people Feel Great and Make Life Better.

Skills

Strong English communication skills (verbal and written)

Tech-savvy

Highly organized

Detail-oriented

Proactive team player

English communication

Multitasking

Education

College degree in Business Administration, Marketing, or Health Sciences

Tools

MS Office

G Suite

CS platforms (RingCX, Slack)

Job description

What We Seek

We are looking for a dynamic Client Support Specialist to join our client's customer service team supporting the Americas region.

This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this role requires efficiency, adaptability, eagerness to learn, multitasking, and strong tech skills.

You will help create meaningful customer experiences through calls, emails, live chat, and social channels.

The Daily Activities

• Deliver exceptional customer service to account holders in the US and Canada.
• Respond promptly to inquiries across multiple channels, focusing on inbound calls and emails (live chat and social support upcoming).
• Guide customers through order‑taking, troubleshooting, and navigating company websites.
• Review client accounts and provide updates on orders, subscriptions, shipping, refunds, and other account matters.
• De‑escalate client concerns and provide additional support as needed.
• Participate in assigned projects (e.g., call‑out campaigns, subscription retention, new product launch support).
• Ensure customer satisfaction through proactive, positive engagement while upholding company’s mission to help people Feel Great and Make Life Better.

The Must‑Haves

• At least 1 year of relevant experience in client support or a related field.
• A college degree in Business Administration, Marketing, Health Sciences, or other relevant courses.
• Strong English communication skills (verbal and written).
• Tech‑savvy; proficient in MS Office, G Suite, and CS platforms (e.g., RingCX, Slack).
• Flexibility to work on‑site, during night shifts, rotating schedules, weekends, and holidays (PH & US).
• Willingness to extend hours during month‑end closing (with paid overtime).
• Consistent and reliable attendance; strong commitment to punctuality and schedule adherence.
• A proactive, collaborative team player.
• Highly organized, detail‑oriented, and capable of handling multiple tasks efficiently.
• Strong dedication to delivering exceptional customer service.
• Availability to start immediately.

What We Offer

• A collaborative and inclusive work culture.
• An in‑house customer service department.
• Competitive salary: based on skills and experience
• US & PH Holiday Pay.
• Night Differential & Overtime Pay (per DOLE guidelines).
• HMO coverage (after 3 months), Group Life Insurance, and Health & Wellness Product Credits.
• Vacation & Sick Leave credits (upon regularization).
• Career growth opportunities and performance‑based incentives.