Sales Support Associate I

iSupport Worldwide; Philippines; Hybrid; PHP 386,000 - 462,000; Full time

Job summary

iSupport Worldwide is seeking a Sales Support Associate to handle customer inquiries, prepare quotations, and assist with order processing and documentation. You will maintain CRM records, coordinate with internal teams, and help resolve issues that impact sales, contributing to overall sales efficiency.

The role requires 3–4 years in order processing or sales operations, ERP experience (Oracle EBS/SAP/NetSuite), and strong Excel skills.

Qualifications

• 3-4 years relevant experience in order processing, sales support, or sales operations.
• Experience with end-to-end order management, from PO receipt to delivery and fulfillment.
• Hands-on ERP experience in order entry, validation, and status updates.

Responsibilities

• Handle customer inquiries and prepare quotations for orders.
• Assist with order processing and documentation.
• Maintain accurate records in CRM/tracking systems; coordinate with internal teams for timely responses.
• Resolve customer issues that impact sales; monitor satisfaction and provide follow-up communication.
• Prepare reports and presentations for sales management.

Skills

Order processing

Sales support

Sales operations

ERP/order management

Excel basics

Tools

Oracle EBS

SAP

NetSuite

Job description

Company Description

iSupport Worldwide is a US-owned BPO and modern offshoring company based in the Central Business District of Ortigas, Philippines, serving fast-growing companies and small to medium-sized businesses across industries and languages. Since 2006, the company has built boutique teams of professionals, including accountants, engineers, and legal specialists, to provide dedicated staffing, facilities, and managed operations. iSupport Worldwide gives clients full control over recruitment and operations, supported by a robust recruitment team and access to a large talent pool concentrated in Metro Manila. Clients benefit from significant cost savings, low attrition rates, and fully dedicated high-performance teams. The company operates secure, branded facilities and manages key administrative functions, enabling clients to scale efficiently with a world-class workforce.

Role Description

This role supports the sales team by handling customer inquiries, preparing quotations, and assisting with order processing and documentation. Daily responsibilities include maintaining accurate records in CRM or tracking systems, coordinating with internal teams to ensure timely responses, and helping resolve customer issues that impact sales. The associate will monitor customer satisfaction, provide follow-up communication, and support the preparation of reports and presentations for sales management. The role requires consistent, professional communication with clients and colleagues to contribute to overall sales efficiency and performance.

Qualifications

1. Experience

• Minimum 3-4 years relevant experience in:
• Order Processing
• Sales Support
• Sales Administration / Sales Operations
• Ideally from a consumer goods, supply chain, logistics, or operations-heavy environment
• Must be comfortable handling high-volume transactional workflows

2. End-to-End Order Management

• Must have hands-on experience with:
• PO receipt
• PO validation
• Order entry
• Order confirmation
• Fulfillment tracking
• Delivery monitoring/follow-through
• Logistics coordination
• Resolving order, stock, and delivery issues

Important: Candidates who have only handled one portion of the order process may be weak fits.

3. ERP Experience

• Strong hands-on experience with:
• Oracle EBS, highly preferred
• Acceptable alternatives include:
• SAP
• NetSuite
• Similar ERP/order management systems

The candidate should have actually used the ERP for order entry, validation, status updates, fulfillment, or related order management activities, not simply viewed information in the system.

4. Excel

• Must be at least intermediate level, particularly:
• VLOOKUP
• IF functions
• Basic formulas
• Data/order validation

Hybrid

Midshift

Can offer up to PHP38,000.00