Customer Service Support

HireBooth; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

HireBooth is seeking a Customer Service Support professional in the Philippines to join the Sales Operations team. The role serves as a key liaison between customers, inside sales, program managers, authorized suppliers, and internal operations, supporting customers through the post-sales process and ensuring orders are handled efficiently.

The ideal candidate is proactive, adaptable, and detail-oriented, with a willingness to learn about IT industry processes and go-to-market strategies.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of experience in Information Technology procurement, sales support, customer service, or a related field preferred.
• Experience with purchase orders (POs) and order management.
• Experience with Salesforce preferred.
• Knowledge of Oracle is a plus.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Ability to manage multiple priorities and adapt to changing business needs.
• Willingness and flexibility to work non-standard hours.

Responsibilities

• Build and maintain strong working relationships with customers, suppliers, Inside Sales, Program Managers, and internal operations teams.
• Serve as a key point of contact and liaison between customers and internal teams to ensure their needs are addressed promptly.
• Provide timely, professional, and accurate responses to customer inquiries and requests.
• Communicate regularly with cross-functional teams to support successful customer order fulfillment and resolution of issues.
• Manage post-sales order activities, including order modifications, vendor coordination, return authorizations, and material expediting.
• Coordinate with suppliers and vendors to address order-related concerns and ensure timely delivery of products and services.
• Assist with various customer requests and provide appropriate follow-through until resolution.
• Maintain accurate purchase order and order-related information throughout the process.
• Monitor customer requests and order activities to ensure deadlines and service expectations are met.

Skills

Customer service

Communication

Organizational skills

Proactive

Adaptable

Collaborative

Continuous learner

Problem solver

Education

Bachelor's degree preferred

Tools

Salesforce

Oracle

Microsoft Office

Excel

Word

Job description

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

About the Role

The Customer Service Support role is part of the Sales Operations organization and serves as a key liaison between customers, Inside Sales, Program Managers, authorized suppliers, and internal operations teams.

This is a customer-facing position responsible for supporting customers throughout the post-sales process, maintaining strong business relationships, and ensuring customer requests and orders are handled accurately and efficiently. Strong communication, organization, problem-solving, and customer service skills are essential to success in this role.

The ideal candidate is proactive, adaptable, detail-oriented, and eager to learn about the Information Technology industry, company processes, and go-to-market strategy.

Key Responsibilities

• Build and maintain strong working relationships with customers, suppliers, Inside Sales, Program Managers, and internal operations teams.
  
• Serve as a key point of contact and liaison between customers and internal teams to ensure their needs are addressed promptly.
  
• Provide timely, professional, and accurate responses to customer inquiries and requests.
  
• Communicate regularly with cross-functional teams to support successful customer order fulfillment and resolution of issues.
  
• Manage post-sales order activities, including order modifications, vendor coordination, return authorizations, and material expediting.
  
• Coordinate with suppliers and vendors to address order-related concerns and ensure timely delivery of products and services.
  
• Assist with various customer requests and provide appropriate follow-through until resolution.
  
• Maintain accurate purchase order and order-related information throughout the process.
  
• Monitor customer requests and order activities to ensure deadlines and service expectations are met.
  

Process Improvement

• Identify opportunities to improve day-to-day processes, workflows, and tools.
  
• Recommend and implement actions that improve operational efficiency and customer experience.
  
• Stay informed about company processes, tools, go-to-market strategies, and developments within the Information Technology industry.
  
• Work closely with cross-functional teams to resolve customer and order-related issues.
  
• Contribute to a collaborative, high-performing team environment.
  
• Perform other duties and responsibilities as assigned.

Requirements

Qualifications

• Bachelor's degree preferred.
  
• 1-3 years of experience in Information Technology procurement, sales support, customer service, or a related field preferred.
  
• Experience with purchase orders (POs) and order management.
  
• Experience with Salesforce preferred.
  
• Knowledge of Oracle is a plus.
  
• Strong customer service and relationship‑building skills.
  
• Excellent verbal and written communication skills.
  
• Highly organized with strong attention to detail.
  
• Proficient in Microsoft Office Suite , particularly Excel and Word.
  
• Ability to manage multiple priorities and adapt to changing business needs.
  
• Willingness and flexibility to work non‑standard hours when required.
  
• Customer-Focused: Demonstrates a strong commitment to providing excellent customer service and building positive relationships.
  
• Proactive: Takes initiative, anticipates needs, and follows through on tasks and customer requests.
  
• Adaptable: Comfortable working in a fast-paced environment and responding effectively to changing priorities.
  
• Organized: Able to manage multiple tasks, orders, and requests while maintaining accuracy.
  
• Collaborative: Works effectively with customers, suppliers, and cross-functional teams.
  
• Continuous Learner: Demonstrates a willingness to learn new technologies, processes, tools, and industry practices.
  
• Problem Solver: Takes ownership of issues and works proactively to identify appropriate solutions.