Sales Support Associate I - NA

iSupport Worldwide; Hinoba-an; Hybrid; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Free lunch meals

Onsite gym access

Annual fitness challenge with prizes

Upskilling academy

Modern office facilities

Employee amenities

Job summary

iSupport Worldwide is seeking a Sales Support Associate to join our team. The role focuses on pre-sales support, order processing, and post-sales assistance, with emphasis on international clients and strong CRM/ERP skills.

The ideal candidate has 4 years of experience in sales, customer service, or account management, and excellent English communication. Onsite work includes benefits and opportunities for growth within a fast-paced environment.

Qualifications

• 4 years of industry experience in a similar role.
• 4-year college degree preferred.
• Excellent verbal and written English.
• Strong CRM/ERP and data management skills.
• Night shift BPO experience a plus.

Responsibilities

• Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
• Sets up and maintains customer accounts in relevant systems (Oracle EBS/HTML/OSC).
• Acts as a subject matter expert on products, customer onboarding, and account management.
• Establishes customer pricing, payment terms, and vendor compliance guidelines.
• Maintains customer data including portals, item setups, price lists, and quotes.

Skills

English proficiency

Education

Four-year degree

Job description

Position Overview

We seek a highly motivated individual to join our team as a Sales Support Associate. This role requires a strong combination of organizational skills, problem-solving abilities, and a customer-centric mindset. The person will provide comprehensive support to both our sales team and customers, handling pre-sales inquiries, order processing, and post-sales assistance. With a minimum of four years of experience in sales, customer service, or account management, this person possesses a proven track record of delivering exceptional support to international clients. A solid understanding of consumer goods, logistics, and proficiency in CRM/ERP systems are preferred. Previous experience in a BPO environment, particularly on the night shift, is considered a significant advantage.

Essential Job Functions

Customer and Order Management

• Manages the entire order lifecycle from receipt to delivery, ensuring accuracy and timely fulfillment.
• Sets up and maintains customer accounts, ensuring accurate data in relevant systems (Oracle EBS/HTML/OSC).
• Acts as a subject matter expert on products, customer onboarding, and account management.
• Establishes customer expertise and communicates pricing, payment terms, and vendor compliance guidelines.
• Maintains customer-related data, including portals, item setups, factory profiles, price lists, and quote sheets.
• Manages customer price lists and research chargebacks and discrepancies.

Order Processing and Fulfillment

• Validates and processes purchase orders, coordinating with planning, logistics, and IT to resolve supply chain issues.
• Collaborates with customers, distributors, and sales representatives to address order-related problems.
• Provides necessary documentation (invoices, etc.) and communicates order status.
• Identifies and escalates process deviations, driving backlog review meetings.

Customer Relationship and Performance

• Reviews, understands, and communicates vendor business and compliance requirements.
• Resolves customer complaints and issues to maximize satisfaction and loyalty.
• Partners with sales operations teams to achieve strategic targets.
• Initiates process improvement ideas to enhance customer experience.

Additional Responsibilities

• Performs special tasks and assignments as needed.

Education and Experience

• 4 years industry experience in similar role
• 4-year college degree preferred
• Excellent verbal and written English

Proficiencies Required

· Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.

· Ability to take initiative and prioritize tasks

· Good time-management, organizational, and problem-solving skills

· Ability to work accurately with close attention to detail

· Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels

· Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information

· Willingness to adapt to changing business needs and deadlines

· Solid IT skills with knowledge of Microsoft Word, Excel, and PowerPoint.

· Demonstrate a strong work ethic that includes neatness and punctuality.

· Willing and able to travel internationally.

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.