Sales Support Analyst

Nasdaq; Taguig; Hybrid; PHP 670,000 - 893,000; Full time

Job summary

Nasdaq is seeking a Sales Support Analyst in the Philippines (Bonifacio Global City, Taguig) to support accounts, orders, contracts, and billing in a hybrid work setup. The role emphasizes accuracy, timely processing, and SOX/compliance adherence in a fast-paced, global environment.

The successful candidate has at least 2 years in sales support or operations, strong English communication, and experience with CRM/ERP systems like Salesforce.

Qualifications

• Bachelor's degree or equivalent practical experience.
• At least 2 years' experience in sales support, sales operations, order processing, contract administration, or billing resolution.
• Experience with CRM/ERP systems (e.g., Salesforce).
• Experience working with client-facing teams to resolve issues and move requests to completion.
• Strong attention to detail and ability to manage multiple priorities in a global environment.
• Clear written and verbal English communication; able to collaborate across internal business and technical stakeholders.
• Proficiency with Microsoft Office and ability to quickly learn new systems.

Responsibilities

• Support end-to-end sales operations lifecycle including account setup, contract generation, approvals, and billing validation.
• Coordinate with Sales, Account Management, Finance, Legal and other teams to move requests through the lifecycle.
• Research and resolve system, order, and billing issues following SLAs, SOX, and controls.
• Initiate order fulfillment and monitor downstream billing for accuracy; coordinate corrections as needed.
• Participate in system testing and assist with process-improvement initiatives and documentation.

Skills

Attention to detail

Multi-tasking

Written & verbal English

Client-facing experience

SpokenEnglish communication

Team collaboration

System learning agility

Education

Bachelor's degree in Business or related field

Equivalent practical experience

Tools

Salesforce

Microsoft Office

Job description

Job Description:

As a Sales Support Analyst reporting to the Manager of Sales Operations, you'll play a critical role in keeping sales and client operations running smoothly. You will support the accurate, timely, and compliant administration of accounts, opportunities, contracts, orders, cancellations, and billing activities within a fast-paced, global environment.

You'll thrive in this position if you're detail-oriented, process-driven, resourceful, and collaborative, with a genuine interest in delivering high-quality operational support across a matrixed, global organization.

Key Responsibilities

• Support the end-to-end sales operations lifecycle, including account setup, contract generation, approval workflows, signature coordination, order fulfillment, cancellations, and billing validation
• Partner with Sales, Account Management, Finance, Legal, and other internal teams to resolve operational, contractual, order, and billing-related requests, ensuring transactions move successfully through the sales operations lifecycle
• Research and resolve system, order, and billing issues, coordinating corrective actions in accordance with applicable guidelines, service-level agreements (SLAs), SOX requirements, and business controls
• Initiate order fulfillment and monitor downstream billing activity to confirm that account, product, pricing, and billing information is accurate; process or coordinate billing corrections, credits, and rebills as required
• Participate in system testing, providing clear and actionable feedback to system and process stakeholders, and support process-improvement initiatives, operational projects, and the development and maintenance of process documentation

Required Qualifications

• Bachelor's degree in Business or a related field, or equivalent practical experience
• At least two years of experience in sales support, sales operations, order processing, contract administration, or billing resolution
• Experience working with CRM, ERP, or comparable business management systems (e.g., Salesforce)
• Experience working directly with clients or client-facing teams to resolve operational issues and move requests through to completion
• Strong attention to detail, with the ability to manage multiple priorities and consistently meet deadlines in a global, matrixed environment
• Clear written and verbal communication skills, including proficiency in written and spoken English, with experience collaborating across internal business groups, client-facing teams, and technical stakeholders
• Proficiency in Microsoft Office applications, with the ability to quickly learn new business systems and processes

Preferred Qualifications

• Experience in capital markets, financial technology, or another regulated industry
• Familiarity with SOX requirements, business controls, or other compliance-focused operating environments
• Experience supporting contract, order management, or billing workflows in a global organization
• Experience participating in system testing, process documentation, or operational improvement initiatives

This position will be located in Bonifacio Global City, Taguig, Philippines, and offers the opportunity for a hybrid work environment at least 2 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.