Sales Support Analyst

Nasdaq, Inc.; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Nasdaq, Inc. in Taguig seeks a Sales Support Analyst to administer accounts, contracts, and orders end-to-end, partnering with Sales, Finance, and Legal to ensure accurate billing and timely resolutions.

The role requires a Bachelor's degree and at least two years in sales support or billing resolution, plus CRM/ERP experience. A collaborative, detail-oriented professional will thrive in a hybrid setup with in-office days in Bonifacio Global City.

Qualifications

• Bachelor's degree in Business or related field.
• Two years of experience in sales support, order processing, contract administration, or billing resolution.
• Experience with CRM, ERP, or comparable systems (e.g. Salesforce).
• Strong attention to detail with ability to manage multiple priorities in a global, matrixed environment.
• Clear communicator across internal teams, client-facing groups, and technical stakeholders.

Responsibilities

• Administer accounts, contracts, and orders end-to-end — from opportunity support through order fulfillment and billing accuracy.
• Partner with Sales, Account Management, Finance, and Legal to resolve client cases involving asset portfolios, billing corrections, credits, and rebills.
• Research and resolve operational and billing issues, ensuring corrective actions are aligned with guidelines and SOX controls.
• Serve as a subject matter resource for junior team members and cross-functional partners on system capabilities and process requirements.
• Manage client billing inquiries through to resolution with clear, timely communication with all stakeholders.

Skills

CRM experience

ERP systems

Sales support

Billing resolution

Education

Bachelor's degree

Tools

Salesforce

Job description

## Sales Support AnalystApply: Philippines - Taguig City - National Capital Region: Full time: Posted Today: R0026772As a **Sales Support Analyst** reporting to the Lead Accounts Payable Analyst, you'll play a critical role in keeping our sales and client operations running smoothly — ensuring accurate, timely, and compliant handling of accounts, contracts, orders, and billing across a fast-paced, global environment.You'll thrive in this position if you're detail-oriented, process-driven, and collaborative, and bring a genuine interest in delivering high-quality operational support across cross-functional teams.**Key Responsibilities*** Administer accounts, contracts, and orders end-to-end — from opportunity support and approvals through to order fulfillment and billing accuracy.* Partner with Sales, Account Management, Finance, and Legal to resolve client cases involving asset portfolios, billing corrections, credits, and rebills.* Research and resolve operational and billing issues, ensuring corrective actions are applied in line with applicable guidelines and SOX controls.* Serve as a subject matter resource for junior team members and cross-functional partners, providing guidance on system capabilities and process requirements.* Manage client billing inquiries through to resolution, maintaining clear and timely communication with all stakeholders.**Required Qualifications*** Bachelor's degree in Business or a related field, or equivalent practical experience.* At least two years of experience in sales support, order processing, contract administration, or billing resolution.* Experience working with CRM, ERP, or comparable business management systems (e.g. Salesforce).* Strong attention to detail with the ability to manage multiple priorities and consistently meet deadlines in a global, matrixed environment.* Clear communicator with experience collaborating across internal business groups, client-facing teams, and technical stakeholders.**Preferred Qualifications*** Experience in capital markets, fintech, or a regulated industry.* Familiarity with SOX requirements or business controls environments.* Exposure to global teams and cross-border collaboration.This position will be located in **Bonifacio Global City, Taguig, Philippines**, and offers the opportunity for a hybrid work environment **at least 2 days a week in-office**, subject to change, providing flexibility and accessibility for qualified candidates.