Sales Support Associate

Tech Sales Jobs; Pasig; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Free lunch meal

Onsite gym with a free professional

Weekly fitness activity

Annual fitness challenge up to PHP 70,

Upskilling academy

State-of-the-art facilities

Sleeping quarters

Game area

Shower room

Job summary

Tech Sales Jobs in Pasig, Philippines seeks a Sales Support Associate I to provide pre‑ and post‑sales support for APAC, acting as a bridge between sales, supply chain and operations to ensure accurate orders and smooth customer service.

Responsibilities include account management, order processing from PO receipt to delivery, data maintenance in CRM/ERP, and collaboration with cross‑functional teams to drive timely invoicing and payment collection.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years in sales support, account/order management, or supply chain.
• Experience with international clients and cross‑functional teams.

Responsibilities

• Set up and maintain customer accounts in CRM/ERP systems.
• Manage order processing from PO receipt to delivery, ensuring accuracy.
• Verify PO information and inventory alignment for timely sales recognition and invoicing.
• Prepare basic reports and assist with customer presentations.

Skills

CRM/ERP systems

Microsoft Office

English communication

Analytical mindset

Multicultural teams experience

Independent & collaborative work

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

Oracle E‑Business Suite

Salesforce

Centric

Job description

Location: Pasig, Metro Manila, Philippines

Department: Client Services

Workplace: hybrid

Employment Type: full

Description

We are seeking a highly organized, proactive, and detail-oriented Sales Support Associate I to provide

pre-sales and after-sales support to customers and sales managers for APAC. This role is central to account

and order management, ensuring accuracy, compliance, and seamless coordination across functional

partners and global teams.

You will act as a bridge between sales, supply chain, and operations, managing customer accounts,

processing orders, and resolving escalations — all while driving efficiency and contributing to process

improvements.

Essential Job Functions

Account Management

• Set up and maintain customer accounts and details in CRM/ERP systems, (Oracle EBS/HTML/Salesforce).
• Ensure accurate mapping, documentation, and timely updates of customer information.
• Support the sales team in handling customer inquiries and providing exceptional service.
• Work with customers and functional partners (sales team, Supply Chain and IT) to resolve PO issues.
• Review and communicate vendor business and compliance requirements to the supply chain.
• Assist in resolving product/packaging issues, vendor compliance concerns, and chargeback claims by
• gathering information and supporting resolution.

Order Management

• Manage the order processing workflow from PO receipt through validation, confirmation, fulfillment, and shipment/delivery, ensuring accuracy, completeness, and timeliness at each step.
• Verify PO information for accuracy and completeness.
• Check orders against inventory and forecasts to ensure availability.
• Collaborate with cross‑functional teams (Sales, Supply Chain, Logistics, Finance) to align orders with
• customer requirements and drive timely sales recognition, invoicing, and payment collection.

Data & Reporting

• Maintain item setup details, pricing, and product specifications in databases and customer portals.
• Prepare basic business reports, track sales metrics, and assist with customer presentations.

Performance & Improvement

• Meet personal and team performance goals aligned on company scorecard metrics.
• Contribute to process improvement initiatives and support innovative projects.
• Support on ad hoc tasks as needed.

Requirements

Education and Experience

• Bachelor’s degree in business administration, Marketing, or related field (or equivalent work experience).
• Minimum 2 years of experience in sales support, account/order management, or supply chain — preferably in consumer goods.

Proficiencies Required

• Experience working with international clients and multicultural teams.
• Knowledge of CRM/ERP systems (Oracle E‑Business Suite, Salesforce, Centric) is an advantage.
• Strong proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent written and oral communication skills in English.
• Analytical mindset with problem‑solving ability and attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong work ethic, reliability, and adaptability to changing business needs.
• Familiarity with consumer products, logistics, and vendor compliance preferred.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room