Sales Support Analyst

Nasdaq; Manila; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Nasdaq Manila is seeking a detail-oriented Sales Support Analyst to ensure accurate handling of accounts, contracts, orders, and billing across a fast-paced, global environment.

You will collaborate with Sales, Account Management, Finance, and Legal to resolve client cases, monitor billing inquiries, and support cross-functional teams while upholding SOX controls and compliance.

Qualifications

• Bachelor's degree in Business or related field.
• At least two years of experience in sales support, order processing, contract administration, or billing resolution.
• Experience working with CRM/ERP systems (e.g. Salesforce).

Responsibilities

• Administer accounts, contracts, and orders end-to-end — from opportunity support and approvals through to order fulfillment and billing accuracy.
• Partner with Sales, Account Management, Finance, and Legal to resolve client cases involving asset portfolios, billing corrections, credits, and rebills.
• Research and resolve operational and billing issues, ensuring corrective actions are applied in line with applicable guidelines and SOX controls.
• Serve as a subject matter resource for junior team members and cross-functional partners, providing guidance on system capabilities and process requirements.
• Manage client billing inquiries through to resolution, maintaining clear and timely communication with all stakeholders.

Skills

Attention to detail

Cross-functional collaboration

Communication skills

Process-driven

CRM/ERP experience

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Job Description:

As a Sales Support Analyst reporting to the Lead Accounts Payable Analyst, you'll play a critical role in keeping our sales and client operations running smoothly — ensuring accurate, timely, and compliant handling of accounts, contracts, orders, and billing across a fast-paced, global environment.

You'll thrive in this position if you're detail-oriented, process-driven, and collaborative, and bring a genuine interest in delivering high-quality operational support across cross-functional teams.

Key Responsibilities

• Administer accounts, contracts, and orders end-to-end — from opportunity support and approvals through to order fulfillment and billing accuracy.
• Partner with Sales, Account Management, Finance, and Legal to resolve client cases involving asset portfolios, billing corrections, credits, and rebills.
• Research and resolve operational and billing issues, ensuring corrective actions are applied in line with applicable guidelines and SOX controls.
• Serve as a subject matter resource for junior team members and cross-functional partners, providing guidance on system capabilities and process requirements.
• Manage client billing inquiries through to resolution, maintaining clear and timely communication with all stakeholders.

Required Qualifications

• Bachelor's degree in Business or a related field, or equivalent practical experience.
• At least two years of experience in sales support, order processing, contract administration, or billing resolution.
• Experience working with CRM, ERP, or comparable business management systems (e.g. Salesforce).
• Strong attention to detail with the ability to manage multiple priorities and consistently meet deadlines in a global, matrixed environment.
• Clear communicator with experience collaborating across internal business groups, client-facing teams, and technical stakeholders.

Preferred Qualifications

• Experience in capital markets, fintech, or a regulated industry.
• Familiarity with SOX requirements or business controls environments.
• Exposure to global teams and cross-border collaboration.

This position will be located in Bonifacio Global City, Taguig, Philippines, and offers the opportunity for a hybrid work environment at least 2 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.

For more information, visit Nasdaq Manila Career Page

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.