Sales Support

DDC Coolmakers & Powerbuilders Corporation; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Health and wellness support

Professional development opportunities

Career advancement

Job summary

DDC Coolmakers & Powerbuilders Corporation in Quezon City, Metro Manila is seeking a Sales Support to bolster the sales team with administrative and operational tasks. The role focuses on processing orders, maintaining customer databases, and coordinating with logistics to ensure timely product delivery.

The ideal candidate will have a high school diploma, experience in retail or customer service, and strong English/Filipino communication skills, with proficiency in Microsoft Office and CRM or

Qualifications

• High school diploma minimum; further education in retail, business administration or customer service is advantageous
• Experience in a retail, sales support or customer service environment preferred
• Excellent verbal and written communication in English and Filipino

Responsibilities

• Provide administrative support to the sales team, including scheduling appointments, handling inquiries and processing orders
• Maintain accurate customer databases and sales records
• Coordinate with warehouse and logistics teams to ensure timely delivery and order fulfilment
• Prepare sales documents, quotations and proposals for sales reps
• Handle calls and emails, directing inquiries or resolving issues
• Monitor inventory levels and communicate stock availability to sales staff
• Assist in organizing sales events, product demos and promotions
• Generate sales reports and performance metrics for management
• Liaise between customers, sales team and other departments to smooth transactions
• Support implementation of sales strategies and initiatives

Skills

Verbal communication

Written communication

English

Filipino

Organisational skills

Multitasking

CRM systems

POS systems

Team collaboration

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

POS systems

Job description

About the role

We are seeking a Sales Support professional to join DDC Coolmakers & Powerbuilders Corporation in Quezon City, Metro Manila. This is a full-time position that plays a crucial role in supporting our sales operations and ensuring exceptional customer service delivery. As Sales Support, you will be the backbone of our sales team, providing essential administrative and operational assistance that enables our sales representatives to focus on building client relationships and driving revenue growth. This role is fundamental to maintaining smooth sales processes and contributing to the overall success of our retail and consumer products division.

Key responsibilities

• Provide comprehensive administrative support to the sales team, including scheduling appointments, managing customer inquiries and processing orders
• Maintain accurate and up-to-date customer databases and sales records
• Coordinate with warehouse and logistics teams to ensure timely product delivery and order fulfilment
• Prepare sales documentation, quotations and proposals as requested by sales representatives
• Handle incoming customer calls and emails, directing enquiries to appropriate team members or resolving issues directly
• Monitor inventory levels and communicate stock availability to sales staff
• Assist in the organisation of sales events, product demonstrations and promotional activities
• Generate sales reports and performance metrics to support management decision-making
• Liaise between customers, sales team and other departments to ensure smooth transaction completion
• Support the implementation of sales strategies and initiatives as directed by management

What we’re looking for

• High school diploma or equivalent qualification as a minimum; further education or training in retail, business administration or customer service is advantageous
• Proven experience in a retail, sales support or customer service environment, preferably within the consumer products or similar industry
• Excellent verbal and written communication skills in English and Filipino
• Strong organisational and multitasking abilities with the capacity to manage multiple priorities effectively
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems or point-of-sale systems
• Demonstrated ability to work both independently and as part of a collaborative team
• Attention to detail and accuracy in data entry and record-keeping
• Friendly, professional demeanour with a genuine passion for supporting customers and colleagues
• Flexibility and willingness to adapt to changing priorities and business needs
• Knowledge of the cooling and power solutions industry or similar technical products is desirable but not essential

About us

DDC Coolmakers & Powerbuilders Corporation is a leading provider of innovative cooling and power solutions in the retail and consumer products sector. Our commitment to excellence, reliability and customer satisfaction has established us as a trusted partner for businesses and consumers alike. We pride ourselves on our dynamic team, cutting-edge products and our dedication to delivering exceptional value. At DDC Coolmakers & Powerbuilders Corporation, we foster a collaborative work environment where team members are valued, supported and encouraged to grow in their careers.

What we offer

We offer competitive remuneration commensurate with experience and qualifications. Our comprehensive benefits package includes health and wellness support, opportunities for professional development and career advancement within a growing organisation. We are committed to maintaining a positive, inclusive workplace culture where all employees are treated with respect and dignity. We provide a supportive environment that promotes work-life balance and recognises the contributions of our team members. We welcome applications from all qualified candidates and are committed to creating an inclusive recruitment process.