Sales Services & Control Officer - Quality Improvement

Cepat Kredit Financing Inc; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial services company in Pasig is seeking a Sales Services and Control Officer to oversee KPI monitoring, conduct compliance audits, and implement process improvements. The ideal candidate holds a related bachelor's degree and has at least one year of experience in sales or operations support, preferably in a financial institution. Strong analytical, communication, and organizational skills are required for this full-time role.

Qualifications

• At least 1 year experience in sales or operations support, quality assurance, or process improvement.
• Willing to be assigned in Ortigas, Pasig.

Responsibilities

• Monitor Key Performance Indicators (KPIs) for service delivery.
• Conduct audits to ensure compliance with standards.
• Prepare performance reports for tracking compliance.
• Identify process performance patterns and trends.
• Implement process improvements and quality controls.
• Collaborate across units for process improvement.
• Conduct trainings for external shareholders.
• Address process gaps and service issues.

Skills

Process improvement

Data analysis

Communication skills

Detail-oriented

Organizational skills

Time management

Education

Bachelor's degree in finance, business administration, industrial engineering, statistics or related field

Job description

A financial services company in Pasig is seeking a Sales Services and Control Officer to oversee KPI monitoring, conduct compliance audits, and implement process improvements. The ideal candidate holds a related bachelor's degree and has at least one year of experience in sales or operations support, preferably in a financial institution. Strong analytical, communication, and organizational skills are required for this full-time role.