Quality Control & Process Improvement Specialist

Cargo Padala Express Forwarding Services Corp. ( Head Office ); Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Cargo Padala Express Forwarding Services Corp. (Head Office) is seeking a quality control-oriented professional in Pasay who will assess transaction data quality and drive process improvements. The role emphasizes end-to-end operational performance aligned with service level agreements.

The ideal candidate should have a BS Industrial Engineer or related certification, plus strong MS Office skills and a solid analytical mindset to support service excellence and timely issue resolution.

Qualifications

• College graduate, BS Industrial Engineer preferred.
• Certification in quality control preferred.
• Excellent knowledge of MS Office.
• Computer literate.
• Good math and analytical skills.
• Strong understanding of quality control standards and testing techniques.
• Freight forwarding background is an advantage.

Responsibilities

• Perform regular quality assessment of transactions data in system and in documents.
• Drive end-to-end operational process performance and efficiency according to SLA.
• Identify process issues and drive solutions for service quality.
• Recommend improvements to service and system processes to ensure quality control.
• Document the inspection outcomes by completing detailed reports and performance records.
• Assist the operation team about quality control concerns to improve service excellence.
• Address with stakeholders the quality-related issues in a timely manner.

Skills

Math & analytical skills

Quality standards

Testing techniques

Freight forwarding

Education

BS Industrial Engineer

Quality control certification

Tools

MS Office

Job description

Cargo Padala Express Forwarding Services Corp. (Head Office) is seeking a quality control-oriented professional in Pasay who will assess transaction data quality and drive process improvements. The role emphasizes end-to-end operational performance aligned with service level agreements.

The ideal candidate should have a BS Industrial Engineer or related certification, plus strong MS Office skills and a solid analytical mindset to support service excellence and timely issue resolution.