Operations & Service Delivery Specialist

East West Banking Corporation; Makati; On-site; PHP 380,000 - 580,000; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Mentorship from industry experts

Defined career progression paths

Job summary

A leading banking institution in Makati is seeking a Shared Services Officer to ensure quality delivery of services in line with agreed standards. This role requires a Bachelor's degree in Accountancy and CPA certification. Candidates should have high proficiency in Excel and excellent communication skills. The position offers career development opportunities, a competitive salary, incentives, and mentorship from industry experts, making it an excellent opportunity for professional growth.

Qualifications

• Bachelor's Degree in Accountancy is required.
• Certified Public Accountant (CPA) is mandatory.
• Master’s Degree is a plus.

Responsibilities

• Deliver service line requirements and ensure quality based on KRAs and SLAs.
• Maintain system information and submit reports on time.
• Conduct data quality checks and support process improvements.
• Provide operational and ad hoc support as needed.

Skills

High proficiency in Excel

Excellent communication skills

Customer service skills

Education

Bachelor's Degree in Accountancy

Certified Public Accountant (CPA)

Master’s Degree

Job description

A leading banking institution in Makati is seeking a Shared Services Officer to ensure quality delivery of services in line with agreed standards. This role requires a Bachelor's degree in Accountancy and CPA certification. Candidates should have high proficiency in Excel and excellent communication skills. The position offers career development opportunities, a competitive salary, incentives, and mentorship from industry experts, making it an excellent opportunity for professional growth.