Process Control & Sales Services Lead

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial institution in Pasig is looking for a Process Monitoring and Control Specialist to oversee Key Performance Indicators and improve service delivery. The role requires a bachelor's degree and at least 1 year of relevant experience in a financial setting. Candidates should possess strong organizational, communication, and analytical skills, and be willing to go on field work. This is a full-time, on-site position.

Qualifications

• Minimum of 1 year experience in sales or operations support, quality assurance, or process improvement.
• Detail-oriented with strong focus on quality and accuracy.
• Willing to perform field work and adapt to various tasks.

Responsibilities

• Monitor Key Performance Indicators (KPIs) for service delivery.
• Conduct audits to ensure compliance and identify improvement areas.
• Prepare and recommend process improvements for better service delivery.
• Collaborate with various teams for execution of projects.
• Train external stakeholders to ensure understanding of processes.

Skills

Process Monitoring

Interpersonal skills

Organizational skills

Time Management

Analytical skills

Communication skills

Education

Bachelor's degree in finance, business administration, industrial engineering, statistics or related field

Job description

A financial institution in Pasig is looking for a Process Monitoring and Control Specialist to oversee Key Performance Indicators and improve service delivery. The role requires a bachelor's degree and at least 1 year of relevant experience in a financial setting. Candidates should possess strong organizational, communication, and analytical skills, and be willing to go on field work. This is a full-time, on-site position.