Quality Assurance & Process Improvement Specialist

Metrobank; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading financial institution is seeking a Process Control Specialist in Makati who will be responsible for maintaining Customer Service's quality standards, conducting reviews, and ensuring timely error correction. Ideal candidates should hold a bachelor's degree in a business-related course and possess strong communication skills, along with proficiency in Microsoft Office applications. The role requires flexibility regarding shifts and overtime. Join us to help uphold excellence in customer service operations.

Qualifications

• Graduated from a business-related degree.
• Familiarity with credit card/financial company guidelines.
• Willingness to work on shifting schedules and overtime.

Responsibilities

• Maintain Customer Service's Quality Standards.
• Conduct Quality Assurance reviews and checks.
• Ensure timely correction of identified errors.
• Monitor assigned review activities within turnaround time.
• Provide suggestions for process improvement.

Skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Excellent written communication skills

Excellent oral communication skills

Education

Bachelor’s degree in a business-related course

Job description

A leading financial institution is seeking a Process Control Specialist in Makati who will be responsible for maintaining Customer Service's quality standards, conducting reviews, and ensuring timely error correction. Ideal candidates should hold a bachelor's degree in a business-related course and possess strong communication skills, along with proficiency in Microsoft Office applications. The role requires flexibility regarding shifts and overtime. Join us to help uphold excellence in customer service operations.