Service Quality & Process Improvement Lead

Hrtx; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

A dynamic service-oriented firm is seeking a proactive Process Improvement Specialist in Metro Manila. The successful candidate will lead improvement projects that enhance service quality and efficiency. Responsibilities include analyzing data, creating communication strategies, and supporting training initiatives. Qualifications include experience in project management and strong analytical skills. This position offers an opportunity to work collaboratively with various teams to drive results and ensure alignment with company goals.

Qualifications

• Experience in project management, service improvement, or transformation work.
• Ability to work independently and collaboratively.
• Familiarity with IT service management (ITSM) practices is a plus.

Responsibilities

• Lead improvement projects to enhance service quality and performance.
• Create communication for new programs and process changes.
• Analyze data to identify trends and areas of improvement.

Skills

Project management

Strong communication skills

Stakeholder management

Analytical skills

Problem-solving skills

Education

Background in training, business management, or communications

Tools

Excel

Power BI

Tableau

ServiceNow

BMC

Job description

A dynamic service-oriented firm is seeking a proactive Process Improvement Specialist in Metro Manila. The successful candidate will lead improvement projects that enhance service quality and efficiency. Responsibilities include analyzing data, creating communication strategies, and supporting training initiatives. Qualifications include experience in project management and strong analytical skills. This position offers an opportunity to work collaboratively with various teams to drive results and ensure alignment with company goals.