Sales Services and Control Officer

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A financial institution in Pasig is looking for a Process Monitoring and Control Specialist to oversee Key Performance Indicators and improve service delivery. The role requires a bachelor's degree and at least 1 year of relevant experience in a financial setting. Candidates should possess strong organizational, communication, and analytical skills, and be willing to go on field work. This is a full-time, on-site position.

Qualifications

• Minimum of 1 year experience in sales or operations support, quality assurance, or process improvement.
• Detail-oriented with strong focus on quality and accuracy.
• Willing to perform field work and adapt to various tasks.

Responsibilities

• Monitor Key Performance Indicators (KPIs) for service delivery.
• Conduct audits to ensure compliance and identify improvement areas.
• Prepare and recommend process improvements for better service delivery.
• Collaborate with various teams for execution of projects.
• Train external stakeholders to ensure understanding of processes.

Skills

Process Monitoring

Interpersonal skills

Organizational skills

Time Management

Analytical skills

Communication skills

Education

Bachelor's degree in finance, business administration, industrial engineering, statistics or related field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Process Monitoring and Control

• Performs real time monitoring of Key Performance Indicators (KPIs) and tracking of metrics to ensure service delivery of each unit.
• Conduct regular audit of procedures & processes to identify areas of improvement and ensure adherence to compliance standards and targets.
• Create and prepare performance reports and monitoring to efficiently track compliance to deliverables, projects as well as resolution of findings/gaps.
• Regularly gather data on process performance to identify patterns, trends, and areas for improvement.

Process improvement and Documentation

• Prepare, recommend, and implement process improvements and quality control procedures to enhance service delivery and minimize errors. Collaborate with Sales, Sales Services & Control, and Marketing Units for its implementation.
• Monitor status of process improvements and projects to ensure its success and completion.
• Collaborate with other units (IT, HR, Finance) to procure necessary supplies/support/training necessary to implement process improvement activities.
• Prepare and conduct trainings for external shareholders (Loan consultants) to ensure quality and uniformity of knowledge and directions.
• Detail-oriented with a focus on quality and accuracy.
• Capable of developing solutions to address process gaps and service issues.
• Strong organizational and time management skills.
• Excellent communication, presentation and interpersonal abilities.
• Willing to go on field work
• Perform such other task as may be assigned from time to time
• Educational Requirement: Bachelor's degree in finance, business administration, industrial engineering, statistics or related field.
• Work Experience: At least 1 year experience in sales or operations support, quality assurance, process improvement or a similar role, preferably in a financial institution.
• Willing to be assigned in Ortigas, Pasig