Sales Service Operations Manager

J-K Network Services; Mandaluyong; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

A leading automotive service firm located in Mandaluyong is seeking an experienced professional to oversee and coordinate all aftersales operations. This role involves managing customer support, warranty claims, and product assistance while ensuring service quality and customer loyalty. Qualified candidates should possess a Bachelor's degree in Engineering or Automotive fields and have at least 5 years of experience in aftersales operations, including 2 years in a supervisory role. The position is full-time and on-site.

Qualifications

• Minimum 5 years' experience in handling aftersales operations, preferably in a car dealership.
• At least 2 years in a supervisory or managerial role.
• Ability to start as soon as possible.

Responsibilities

• Oversee all aftersales operations including customer support and warranty handling.
• Create strategies to enhance service quality and customer loyalty.
• Track aftersales performance and key service metrics.

Skills

Customer support

Warranty handling

Service quality improvement

Training personnel

Education

Bachelor’s degree in Engineering, Automotive or related courses

Job description

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Job Description

Oversee and coordinate all aftersales operations, including customer support, product assistance, and warranty handling.

Create and execute strategies to enhance service quality and strengthen customer loyalty.

Track aftersales performance, key service metrics, and customer feedback to continuously improve operations.

Manage warranty claims, product returns, and all related service documentation.

Guide and train aftersales personnel to maintain excellent service standards.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: This company is one of the best of giving fulfillment to their client when it’s come in giving the best features in vehicle. And It’s been over 50 years that they company gives services to the industries.

Company Industry: Manufacturing Company

Work Location: Mandaluyong

Work Schedule: Dayshift

JOB REQUIREMENTS:

Bachelor’s degree in Engineering, Automotive or related courses

With at least 5 years’ experience in handling aftersales operations particularly in car dealership

With at least 2 years in a supervisory or managerial role

Can attend Face to Face interview

Can start as soon as possible

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