After-Sales Service Manager

J-K Network Services; Mandaluyong; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading fulfillment services provider in Mandaluyong is looking for a candidate with at least 5 years of experience in aftersales operations, particularly in car dealerships. This full-time role requires a Bachelor’s degree in Engineering, Automotive or related fields. Responsibilities include overseeing aftersales operations, improving service quality, and managing warranty claims. Candidates should be able to attend interviews face-to-face and start as soon as possible.

Qualifications

• Bachelor’s degree required.
• At least 5 years in aftersales operations.
• 2+ years in a supervisory or managerial role.

Responsibilities

• Oversee aftersales operations including customer support and warranty handling.
• Create strategies to improve service quality.
• Track aftersales performance and customer feedback.
• Manage warranty claims and service documentation.
• Train aftersales personnel to maintain service standards.

Skills

5+ years experience in aftersales operations

Supervisory or managerial experience

Excellent customer service skills

Education

Bachelor’s degree in Engineering, Automotive or related fields

Job description

Overview

On-site position in Mandaluyong. Full-time role for candidates with 5-10 years of experience. Bachelor’s degree required.

Work Location: Mandaluyong

Work Schedule: Dayshift

Company Profile

This company is one of the best at providing fulfillment to their clients, delivering features in vehicle-related services. It has been over 50 years since the company began serving the industry.

Company Industry: Manufacturing Company

Job Requirements

• Bachelor’s degree in Engineering, Automotive or related fields
• With at least 5 years’ experience in handling aftersales operations, particularly in car dealership
• With at least 2 years in a supervisory or managerial role
• Can attend a face-to-face interview
• Can start as soon as possible

Job Responsibilities

• Oversee and coordinate all aftersales operations, including customer support, product assistance, and warranty handling.
• Create and execute strategies to enhance service quality and strengthen customer loyalty.
• Track aftersales performance, key service metrics, and customer feedback to continuously improve operations.
• Manage warranty claims, product returns, and all related service documentation.
• Guide and train aftersales personnel to maintain excellent service standards.

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