Aftersales Manager

J-K Network Services; Makati; On-site; PHP 781,200 - 892,800; Full time

Job summary

A leading service provider in the automotive industry is looking for an Aftersales Manager to oversee aftersales operations. The ideal candidate should have a Bachelor's degree in Engineering or Automotive and at least 5 years of aftersales experience in a car dealership, including 2 years in a managerial role. Responsibilities include managing warranty claims, improving service quality, and training personnel. This position is on-site in Makati, offering a competitive salary range of Php 70,000 - Php 80,000.

Qualifications

• At least 5 years of experience in handling aftersales operations in a car dealership.
• Minimum of 2 years in a supervisory or managerial role.
• Willing to attend face-to-face interviews.

Responsibilities

• Oversee and coordinate all aftersales operations.
• Create strategies to enhance service quality.
• Track aftersales performance and customer feedback.
• Manage warranty claims and related documentation.
• Guide and train aftersales personnel.

Skills

Leadership

Customer support management

Strategic planning

Warranty processing

Education

Bachelor’s degree in Engineering, Automotive or related courses

Job description

COMPANY PROFILE

COMPANY PROFILE: This company is one of the best of giving fulfillment to their client when it’s come in giving the best features in vehicle. And It’s been over 50 years that they company gives services to the industries.

Position: Aftersales Manager

Salary: Php 70,000 - Php 80,000

Company Industry: Manufacturing Company

Work Location: Mandaluyong

Work Schedule: Dayshift

Work Set Up: Work on site

JOB REQUIREMENTS

• Bachelor’s degree in Engineering, Automotive or related courses
• With at least 5 years’ experience in handling aftersales operations particularly in car dealership
• With at least 2 years in a supervisory or managerial role
• Can attend Face to Face interview
• Can start as soon as possible

JOB RESPONSIBILITIES

• Oversee and coordinate all aftersales operations, including customer support, product assistance, and warranty handling
• Create and execute strategies to enhance service quality and strengthen customer loyalty
• Track aftersales performance, key service metrics, and customer feedback to continuously improve operations
• Manage warranty claims, product returns, and all related service documentation
• Guide and train aftersales personnel to maintain excellent service standards

RECRUITMENT PROCESS: (FACE TO FACE)

• Initial Interview
• Final Interview
• Job offer