Aftersales Manager

J-K Network Services; Mandaluyong; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Government mandated benefits

HMO

13th month pay

Sick leave

Vacation leave

Job summary

A leading automotive parts company is looking for a Manager in Mandaluyong with extensive experience in aftersales and the automotive sector. The role requires at least 7-8 years in a related field and involves managing client relationships, optimizing workflows, and building a high-performing team. Candidates should hold a Bachelor’s degree and possess strong analytical and managerial skills. The position offers benefits such as HMO, vacation leave, and 13th month pay.

Qualifications

• At least 7-8 years of work experience in Aftersales.
• At least 5 years of managerial experience.
• Experience working in the automotive industry.

Responsibilities

• Handle escalated complaints and maintain strong client relationships.
• Manage, train, and motivate service advisors and technicians.
• Develop and implement aftersales strategies to optimize workflows.

Skills

Customer relationship management

Managerial skills

Analytical skills

Education

Bachelor’s degree in Business, Marketing or related field

Job description

Job Description

On-site – Mandaluyong. 5‑10 years experience, Bachelor’s degree, Full-time.

Client Profile

Japanese manufacturer well-known for producing high-quality automotive parts for vehicles including motorcycles and cars. It was founded nearly 76 years ago and ranks among the most reliable car manufacturers in both the Philippines and Japan.

Location & Schedule

Location: Mandaluyong City

Schedule: Mondays – Fridays

Benefits

• Government mandated benefits
• HMO
• 13th month pay
• Sick leave
• Vacation leave
• Other benefits will be discussed upon offer

Job Requirements

• Bachelor’s degree in Business, Marketing or any related field.
• At least 7‑8 years of work experience in Aftersales.
• At least 5 years of managerial experience.
• Experience in an automotive sales dealership (autoparts, car accessories, tires, lubricants) serving business‑to‑business clients.
• Experience working in the automotive industry.
• Active driver’s license.
• Can start as soon as possible – a big plus.

Job Responsibilities

• Handle escalated complaints, ensure satisfaction, build loyalty, and maintain strong client relationships.
• Manage, train, and motivate service advisors, technicians, parts staff, and support teams.
• Develop and implement aftersales strategies, set targets, manage budgets, and optimize workflows for efficiency.
• Monitor KPIs, analyze service metrics, and present performance reports to management; identify and capitalize on upsell/cross‑sell opportunities, manage parts inventory, and drive service revenue.
• Ensure adherence to company policies, manufacturer standards, and legal/export controls.

Recruitment Process

• Initial interview (online)
• Second interview (online)
• Final interview (online)
• JOB OFFER