Sales Client Support Manager

J-K Network Services; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Job summary

A leading manufacturing company in Mandaluyong seeks a skilled professional to oversee aftersales operations. Candidates should possess a Bachelor's degree in Engineering or a related field and have at least 5 years of experience in car dealership aftersales, including 2 years in a supervisory role. The position involves enhancing service quality, managing warranty claims, and orchestrating customer support. This is a full-time on-site role with performance bonuses and incentives offered.

Qualifications

• At least 5 years’ experience in aftersales operations, particularly in car dealerships.
• Minimum of 2 years in a supervisory or managerial role.
• Ability to attend face-to-face interviews.

Responsibilities

• Oversee and coordinate all aftersales operations.
• Enhance service quality and strengthen customer loyalty.
• Track aftersales performance and customer feedback.
• Manage warranty claims and related documentation.
• Guide and train aftersales personnel.

Skills

Customer support

Service quality enhancement

Warranty handling

Supervisory skills

Education

Bachelor's degree in Engineering, Automotive, or related courses

Job description

On-site - Mandaluyong 5-10 Yrs Exp Bachelor Full-time

Overview

On-site - Mandaluyong • 5-10 Yrs Exp • Bachelor • Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: This company is one of the best at giving fulfillment to their client when it comes to providing the best features in vehicles. It has been over 50 years that the company has been giving services to the industries.

Company Industry: Manufacturing Company

Work Location: Mandaluyong

Work Schedule: Dayshift

JOB REQUIREMENTS:

• Bachelor’s degree in Engineering, Automotive, or related courses
• At least 5 years’ experience in handling aftersales operations, particularly in car dealerships
• At least 2 years in a supervisory or managerial role
• Can attend Face to Face interview
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Oversee and coordinate all aftersales operations, including customer support, product assistance, and warranty handling
• Create and execute strategies to enhance service quality and strengthen customer loyalty
• Track aftersales performance, key service metrics, and customer feedback to continuously improve operations
• Manage warranty claims, product returns, and all related service documentation
• Guide and train aftersales personnel to maintain excellent service standards

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