Sales & Retention Professional | Cebu Site

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 167,000 - 279,000; Full time

Job summary

ResultsCX, located in Newtown, Lapu-Lapu City, Cebu, is seeking a Customer Relations Specialist to engage with customers and provide information to ensure a smooth and positive experience through clear communication and proactive problem-solving.

You will handle inquiries, guide account-related concerns, and build lasting relationships while maintaining professionalism and adaptability in a fast-paced environment. This full-time, on-site role emphasizes customer satisfaction and team objectives.

Qualifications

• At least 6 months of customer-facing experience
• Strong English communication skills (spoken and written)
• Proficient with computers and standard business tools
• Detail-oriented with strong problem-solving skills
• Able to adapt to changing processes and business requirements
• High School Graduate, Senior High School Graduate, or equivalent

Responsibilities

• Communicate with customers in a professional and courteous manner
• Understand customer needs and provide relevant information and assistance
• Guide customers through account-related concerns and service inquiries
• Address questions and concerns accurately and efficiently
• Recommend appropriate solutions based on customer needs
• Build positive relationships through effective communication and support
• Contribute to overall customer satisfaction and team objectives

Skills

English skills

Detail-oriented

Problem solving

Computer literacy

Adaptable

Education

High School Graduate

Tools

Web-based applications

Job description

Position: Customer Relations Specialist
Location: Newtown, Lapu-Lapu City, Cebu
Employment Type: Full-Time

Build Positive Customer Experiences Through Meaningful Conversations

Great customer experiences start with understanding people's needs and providing the right support at the right time. If you enjoy communicating with others, solving concerns, and creating positive interactions, this opportunity could be a great fit for you.

As a Customer Relations Specialist, you'll engage with customers, provide information, and help create a smooth and positive experience through clear communication and problem-solving.

Key Responsibilities

• Communicate with customers in a professional and courteous manner
• Understand customer needs and provide relevant information and assistance
• Guide customers through account-related concerns and service inquiries
• Address questions and concerns accurately and efficiently
• Recommend appropriate solutions based on customer needs
• Build positive relationships through effective communication and support
• Contribute to overall customer satisfaction and team objectives

Preferred Background

• At least 6 months of experience in customer-facing, retail, hospitality, administrative, sales, or service-related roles
• Good English communication skills, both spoken and written
• Comfortable using computers, web-based applications, and standard business tools
• Detail-oriented with strong problem-solving skills
• Adaptable to changing processes and business requirements
• High School Graduate, Senior High School Graduate, or equivalent