Sales Representative

REDLIME BPO CORP; Parañaque; On-site; PHP 201,000 - 335,000; Full time

Job summary

REDLIME BPO CORP in Parañaque (onsite at PITX) is seeking a motivated Sales Representative to promote holiday travel packages. You will contact potential customers, present destinations, tailor recommendations, handle inquiries, and close sales to meet targets while ensuring customer satisfaction.

The role requires strong communication, a proven outbound sales track record in travel or hospitality, proficiency with CRM tools, and flexibility to work evenings and weekends to accommodate client

Qualifications

• Outbound sales experience in travel/hospitality.
• Strong communication and negotiation skills.
• Familiarity with travel products and destinations.
• Ability to work flexible hours including evenings and weekends.
• Proficient with CRM tools and data entry.

Responsibilities

• Make outbound calls to promote holiday packages.
• Provide information about destinations, packages and promotions.
• Answer inquiries and address customer concerns to facilitate sales.
• Build and maintain strong relationships with customers.
• Follow up on leads and inquiries to ensure customer satisfaction.
• Assist in bookings, reservations, and cancellations.
• Coordinate with operations and suppliers to ensure smooth execution.

Skills

Outbound sales

Travel industry knowledge

Communication skills

Negotiation skills

CRM proficiency

Teamwork

Education

High school diploma

Bachelor’s degree in related field (plus)

Tools

CRM software

Job description

Job Summary :

Sales Representative, your primary responsibility will be to contact potential customers and persuade them to purchase holiday travel packages and related services. You will utilize your knowledge of holiday destinations and travel products to provide customers with tailored recommendations, answer their questions, address concerns, and close sales. Your goal is to meet or exceed sales targets while ensuring excellent customer satisfaction.

Sales Activities:

• Make outbound calls to potential customers to promote holiday packages.
• Provide information about various travel destinations, packages, and promotions.
• Answer inquiries and address customer concerns to facilitate sales.

Customer Relationship Management:

• Build and maintain strong relationships with customers.
• Follow up on leads and inquiries to ensure customer satisfaction.
• Provide assistance and information throughout the booking process.

Operation Support:

• Coordinate with other departments (e.g., operations, suppliers) to ensure smooth execution of holiday packages.
• Assist in handling bookings, reservations, and cancellations.
• Collaborate with the operations team to resolve any issues that may arise during a customer's trip.

Documentation and Record Keeping:

• Maintain accurate records of customer interactions, transactions, and feedback.
• Ensure all necessary documentation for bookings and operations is complete and organized.

Product Knowledge:

• Stay updated on the latest travel trends, destinations, and industry developments.
• Provide customers with detailed information about holiday packages, accommodations, and activities.

Sales Targets:

• Work towards achieving individual and team sales targets.
• Implement strategies to increase sales and customer engagement.

Skills and Qualifications:

1. High school diploma or equivalent (Bachelor's degree in a related field is a plus)
2. Proven 2yrs + experience in outbound sales, preferably in the travel or hospitality industry in the Philippines.
3. Excellent communication and interpersonal skills.
4. Strong sales and negotiation skills.
5. Knowledge of holiday destinations, travel packages, and related services.
6. Proficiency in using CRM software or sales tools.
7. Ability to work independently and as part of a team.
8. Goal-oriented, self-motivated, and results-driven.
9. Adaptability to changing sales strategies and targets.
10. Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs.
11. Amenable to work onsite at PITX.