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HT Printing Services is seeking a proactive sales support professional in Meycauayan, Bulacan. The role involves handling inquiries via Facebook, website, chat, email, phone, and text, and converting leads into clients.
You will coordinate with production, prepare quotes, and guide orders from initial contact to delivery. You should have experience in customer service or inside sales, be comfortable selling and closing, and possess strong written English and Filipino communication.
About the role
This role involves responding to customer inquiries across multiple channels including Facebook, website, chat, email, phone, and text. You will contact leads provided by the company to convert them into prospects or clients, qualify each inquiry by understanding product needs, quantity, specifications, budget, and deadline, and recommend products and materials that fit customer requirements and budgets. You will prepare or coordinate quotations and follow them through to closed orders, follow up on open quotes until conversion or formal closure, and guide clients through the entire process from initial contact to delivery. Daily responsibilities include logging all inquiries, quotes, and interactions in company systems, coordinating with production on schedules and specifications, and performing other sales and marketing tasks as assigned.
Key responsibilities
Respond to customer inquiries via Facebook, website, chat, email, phone, and text
Contact leads provided by the company to turn them into prospects or clients
Qualify each inquiry — product, quantity, specifications, budget, and deadline
Recommend products, materials, and options that fit the customer's needs and budget
Prepare or coordinate quotations and follow them through to a closed order
Follow up on open quotes until they convert or are formally closed out
Guide clients through the full process, from first message to delivered order
Log all inquiries, quotes, and client interactions in company systems daily
Coordinate with production on schedules, specifications, and issues
Perform other sales and marketing tasks as reasonably assigned
About you
Experience in customer service, inside sales, telesales, or client-facing work
Comfort with selling — able to recommend, handle objections, and close
Strong written communication in both Filipino and English
Strong organizational skills; able to manage many concurrent conversations without losing track
High attention to detail
Able to work under deadline pressure across multiple accounts
Comfortable with spreadsheets, chat platforms, and learning new systems