Sales Reporting and Administrative Associate

BillEase; Makati; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

BillEase in Makati is seeking a detail-oriented Operations & Data Reporting Associate. You will resolve operational bottlenecks, monitor attendance against SOPs, and escalate critical issues to the Head of Sales Network.

You will encode and maintain sales reports, build dashboards, and provide cross-functional support to regional managers and merchants. Proficiency in Excel and Google Sheets, plus Canva, PowerPoint, and Google Slides for presentations, is required.

Qualifications

• experience building dashboards and analytics in Excel/Google Sheets.
• ability to create pivot tables and use advanced formulas for reporting.
• ability to turn data into actionable insights for sales ops and onboarding.

Responsibilities

• Resolve customer and operational bottlenecks and escalate critical issues to Head of Sales Network.
• Encode and maintain sales reports, logs, and trackers with accuracy.
• Build and present dashboards using Excel/Google Sheets; use pivot tables and formulas.
• Support Head for Offline Merchant and Regional Managers with admin tasks; onboarding for new merchants; assist with onboarding logistics.
• Design impactful presentations using Canva, MS PowerPoint, and Google Slides.
• Work in a hybrid Makati office, reporting on-site 3x weekly; occasional fieldwork as needed.

Skills

Data analysis

Pivot tables

Advanced formulas

Tools

Excel

Google Sheets

Canva

MS PowerPoint

Google Slides

Job description

1. Operations, Attendance & Compliance

• Issue Resolution: Manage customer complaints and thoroughly investigate operational bottlenecks to ensure quick resolution.

• Compliance & Attendance: Monitor assigned sales team attendance and ensure strict alignment with company Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).

• Strategic Escalations: Attend weekly regional team meetings and directly escape critical operational findings or high-priority risks to the Head of Sales Network.

2. Data Management & Reporting Innovation

• Tracking & Encoding: Encode and maintain various sales reports, transaction logs, and trackers, ensuring absolute accuracy and completeness of data.

• Analytics & Dashboards: Proficiently utilize Excel and Google Sheets to build functional dashboards, run pivot tables, and apply advanced formulas.

• Continuous Improvement: Think creatively to offer innovative solutions that improve data management and reporting efficiency.

3. Regional & Leadership Support

• Cross-Functional Assistance: Provide dedicated administrative support to the Head for Offline Merchant, Regional Managers, and the broader sales team.

• Financial & Onboarding Logistics: Assist Regional Managers with petty cash management and facilitate the end-to-end onboarding process for new merchants.

• Visual Presentations: Design high-quality, impactful presentations and pitches using Canva, MS PowerPoint, and Google Slides.

• Hybrid Arrangement: Based at our Makati office (reporting on-site 3x a week).

• Fieldwork: Flexibility to perform occasional fieldwork as required by operational needs.