SALES ORDER PROCESSOR SUPERVISOR- URGENT!

INFINITY SPORTS INTERNATIONAL, INC.; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

Infinity Sports International, Inc. in Makati City is seeking a Sales Order Processor Supervisor to lead our office-based team, ensuring accurate order processing and timely fulfillment while collaborating with Sales, Logistics and Customer Service.

The ideal candidate will have 3+ years of experience managing an office-based sales team, strong knowledge of order management systems and CRM software, and a proven ability to streamline workflows and boost performance.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• At least 3 years of experience in managing an office-based sales team, preferably within the importing and distribution industry.
• Proven experience in supervising and controlling a department, with a strong focus on leadership and people management.
• Strong knowledge of order management systems and customer relationship management (CRM) software.
• Excellent organizational, multitasking, and time-management skills.
• Ability to control and direct team performance while ensuring high levels of motivation and productivity.
• Strong communication and interpersonal skills to interact with internal teams and customers effectively.
• Detail-oriented with the ability to analyze processes and implement improvements.
• Ability to handle high-pressure situations and resolve issues quickly and efficiently.

Responsibilities

• Supervise and manage the daily operations of the sales order processing team, ensuring high levels of performance and efficiency.
• Lead, coach, and develop an office-based team to enhance their skills, resolve issues, and ensure accurate order processing.
• Monitor the team's adherence to company policies, procedures, and performance goals, ensuring targets are consistently met.
• Oversee the review and approval of sales orders, ensuring accuracy, compliance with pricing, customer agreements, and delivery terms.
• Develop and implement effective controls and workflows within the department to improve order processing efficiency and accuracy.
• Collaborate closely with cross-functional teams, including sales, customer service, logistics, and warehouse, to resolve any order-related issues or delays.
• Manage department staffing, conduct performance reviews, and address any disciplinary or behavioral issues within the team.
• Ensure all customer orders, returns, and exchanges are processed and recorded in a timely and accurate manner.
• Provide regular reporting to senior management on order processing performance, team effectiveness, and departmental KPIs.
• Foster a positive and motivating team environment, driving engagement and maintaining strong team morale.

Skills

Leadership

People management

Order management

CRM software

Organizational skills

Communication skills

Time management

Education

Bachelor's degree

Tools

CRM software

Order management system

Job description

About the role

We are seeking a highly skilled and experienced Sales Order Processor Supervisor to lead and manage our office-based sales order processing team. The ideal candidate will have previous experience in managing a sales team, particularly in an office environment, with a proven ability to control and guide the department's performance. This individual will ensure the timely and accurate processing of customer orders, streamline workflows, and foster a collaborative and efficient team culture.

Key responsibilities

• Supervise and manage the daily operations of the sales order processing team, ensuring high levels of performance and efficiency.

• Lead, coach, and develop an office-based team to enhance their skills, resolve issues, and ensure accurate order processing.

• Monitor the team's adherence to company policies, procedures, and performance goals, ensuring targets are consistently met.

• Oversee the review and approval of sales orders, ensuring accuracy, compliance with pricing, customer agreements, and delivery terms.

• Develop and implement effective controls and workflows within the department to improve order processing efficiency and accuracy.

• Collaborate closely with cross-functional teams, including sales, customer service, logistics, and warehouse, to resolve any order-related issues or delays.

• Manage department staffing, conduct performance reviews, and address any disciplinary or behavioral issues within the team.

• Ensure all customer orders, returns, and exchanges are processed and recorded in a timely and accurate manner.

• Provide regular reporting to senior management on order processing performance, team effectiveness, and departmental KPIs.

• Foster a positive and motivating team environment, driving engagement and maintaining strong team morale.

About you

• Bachelor's degree in Business Administration or a related field.

• At least 3 years of experience in managing an office-based sales team, preferably within the importing and distribution industry.

• Proven experience in supervising and controlling a department, with a strong focus on leadership and people management.

• Strong knowledge of order management systems and customer relationship management (CRM) software.

• Excellent organizational, multitasking, and time-management skills.

• Ability to control and direct team performance while ensuring high levels of motivation and productivity.

• Strong communication and interpersonal skills to interact with internal teams and customers effectively.

• Detail-oriented with the ability to analyze processes and implement improvements.

• Ability to handle high-pressure situations and resolve issues quickly and efficiently.