Order Management Specialist

Mettler - Toledo Philippines, Inc.; Muntinlupa; On-site; PHP 335,000 - 614,000; Full time

Job summary

Mettler - Toledo Philippines, Inc. is seeking a detail-oriented professional to handle order processing, administration, and customer service excellence within our dynamic team in Metro Manila.

You will work with ERP systems to ensure accurate order entry, delivery, and invoicing while supporting cross-functional stakeholders. The role emphasizes strong analytical skills, efficiency in handling high volumes of transactions, and a commitment to service quality in a multinational shared services

Qualifications

• Bachelor's degree requirement and 3–5 years in order management, sales administration, customer service, or related roles.
• Experience processing customer orders from entry to delivery and invoicing preferred.
• Strong understanding of order-to-cash processes and customer support activities.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics preferred.

Responsibilities

• Process and administer orders from entry to delivery and invoicing.
• Support customer service excellence and maintain data accuracy.
• Apply ERP/SAP proficiency to order processing and problem solve discrepancies.
• Collaborate with sales, logistics, and internal teams to resolve issues and meet deadlines.
• Maintain attention to detail and manage high volumes of transactions.

Skills

Order management

Sales administration

Customer service

ERP/SAP proficiency

Data accuracy

Attention to detail

Process improvement

Time management

Prioritization

Commercial awareness

Problem solving

Critical thinking

Team collaboration

Communication skills

Independent work

Cross-functional collaboration

Education

Bachelor's Degree in Business Administration, Management, Supply Chain, Logistics, Commerce, or related field

Tools

SAP

Oracle

Microsoft Dynamics

MS Office

Job description

Responsibilities:

• Order Processing & Administration
• Customer Service Excellence
• ERP/SAP System Proficiency - preferred
• Data Accuracy & Attention to Detail
• Process Improvement Mindset
• Time Management & Prioritization
• Commercial Awareness
• Problem Solving & Critical Thinking
• Team Collaboration

Requirements:

• Bachelor's Degree in Business Administration, Management, Supply Chain, Logistics, Commerce, or related field.
• Minimum 3 to 5 years of experience in order management, sales administration, customer service, commercial operations, or related administrative functions.
• Experience in processing customer orders from order entry through delivery and invoicing is preferred.
• Strong understanding of order-to-cash (O2C) processes, sales order management, and customer support activities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar order processing platforms is highly preferred.
• Strong attention to detail with the ability to manage high volumes of transactions accurately.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Strong analytical and problem-solving skills to address order discrepancies, customer issues, and process bottlenecks.
• Good verbal and written communication skills with the ability to interact professionally with customers, sales teams, logistics providers, and internal stakeholders.
• Ability to work independently while collaborating effectively within a cross-functional team environment.
• Customer-focused mindset with a commitment to delivering a high level of service.
• Experience supporting multinational companies or shared service environments is an advantage.
• Knowledge of import/export documentation, logistics coordination, and inventory processes is a plus.