Sales Order Processor

Offsure; Angeles; On-site; PHP 201,000 - 268,000; Full time

Job summary

Offsure is seeking a Mid Level Data Entry professional to join our team in Clark (Pampanga). The role involves entering and scheduling customer orders, coordinating with customers for updates, and managing records in our ERP system to meet quality standards.

You will use CRM for case handling, maintain timely communications, and ensure accurate documentation. A strong focus on accuracy and customer service is required in a fast-paced office environment.

Qualifications

• 2-3 years of data entry experience.
• Proficiency with Microsoft Office suite.
• Strong attention to detail and accuracy.
• Clear written and verbal English communication at Year 12 literacy level.

Responsibilities

• Enter and schedule orders for customers daily, liaising with customers for updates.
• Handle cases via CRM (Salesforce-like) ensuring SLA and priority handling.
• Enter orders in ERP (Syspro) and ensure documentation meets quality standards.
• Schedule orders to meet delivery dates and production capacity.

Skills

Data entry

Microsoft Office

CRM familiarity

Attention to detail

English communication

Tools

CRM software

ERP systems

Job description

Job Type: Full-time
Work Arrangement: Office Based (Clark, Pampanga)
Work Schedule: Monday to Friday
Work Hours: 40 hours per week

Experience level: Mid Level

Responsibilities:

ORDER ENTRY DUTIES

• Enter and schedule for our customers daily, proactively and reactively liaising with customers with updates and answering all enquiries about the status of orders.
• Handle cases allocated through the triage process in CRM (Salesforce), ensuring the Service Level Agreement is met and cases are handled in priority order.
• Enter orders using our internal ERP system (Syspro), ensuring all documentation meets Larnec quality standards
• Schedule orders to ensure they meet the required customer-advised delivery date and internal production capacity limits.
• Configuration of quotes into Syspro.
• Process customer issues in a timely manner and **escalate/liaise** with internal stakeholders for issue resolution.
• Adopt a phone first, email second approach to customer and internal communication
• Apply the first call resolution methodology
• Ensure all activities are recorded in the internal CRM as required
• Proactively prevent the over-scheduling of the Production department
• Ensure appropriate Salesperson is aware of any unresolved customer issues and is copied into written communication to customers using CRM software.
• Ensure culture standards (mission & core values) are maintained and always met when communicating with customers and teammates internally
• Participate in event problem-solving
• Participate in problem-solving

MEETINGS

• Weekly Customer Support Team Meeting
• Attend other meetings as per business requirements

REPORTING

• Customer Support reporting as required

Qualifications:

• 2-3 years of data entry experience
• Experience with the Microsoft Office suite of products
• High levels of computer literacy and the ability to learn new systems quickly
• High-level attention to detail and accuracy
• Clear and concise written and verbal communication skills are required, with a Year 12 level of literacy in English
• Demonstrated commitment to a high level of customer service
• Ability to seek solutions and solve problems in a timely manner
• Experience in a high-paced environment

Nice to have:

• Previous experience with Customer Relationship Management (CRM) software
• Previous experience in a manufacturing customer support environment