Sales Order Processor

Offsure Global Outsourcing INC.; Masamat; On-site; PHP 223,000 - 446,000; Full time

Job summary

Offsure Global Outsourcing INC. in Clark, Pampanga is seeking a mid-level Data Entry Specialist to support customers and production teams from the office.

You will enter orders, update customers, and liaise with internal teams to ensure timely delivery, while maintaining high accuracy and fast response times. The role requires 2–3 years of data entry experience, strong MS Office skills, CRM familiarity, and a customer-service mindset.

Qualifications

• 2–3 years of data entry experience.
• Proficient with the Microsoft Office suite.
• High attention to detail and accuracy.
• Clear written and verbal English communication skills (Year 12 literacy).
• Demonstrated commitment to customer service.
• Ability to solve problems promptly in a fast-paced setting.

Responsibilities

• Enter and schedule customer orders daily, liaising with customers about status.
• Handle cases via CRM (Salesforce), ensuring timely SLAs and prioritization.
• Enter orders in Syspro ERP, ensuring documentation meets quality standards.
• Schedule orders to meet delivery dates and production capacity.
• Configure quotes in Syspro and resolve issues with internal teams.
• Maintain phone-first, email-second communication with customers and staff.
• Record all activities in CRM and monitor outstanding issues.
• Prevent over-scheduling of Production and keep sales informed.
• Contribute to team meetings and problem-solving initiatives.

Skills

Data entry

Microsoft Office

Computer literacy

Attention to detail

Written and verbal communication

Customer service

Problem solving

Ability to work in a high-paced enviro

Education

Year 12 literacy in English

Tools

Salesforce

Syspro

Job description

Job Type: Full-time
Work Arrangement: Office Based (Clark, Pampanga)
Work Schedule: Monday to Friday
Work Hours: 40 hours per week

Experience level: Mid Level

Responsibilities:

ORDER ENTRY DUTIES

• Enter and schedule for our customers daily, proactively and reactively liaising with customers with updates and answering all enquiries about the status of orders.
• Handle cases allocated through the triage process in CRM (Salesforce), ensuring the Service Level Agreement is met and cases are handled in priority order.
• Enter orders using our internal ERP system (Syspro), ensuring all documentation meets Larnec quality standards
• Schedule orders to ensure they meet the required customer-advised delivery date and internal production capacity limits.
• Configuration of quotes into Syspro.
• Process customer issues in a timely manner and **escalate/liaise** with internal stakeholders for issue resolution.
• Adopt a phone first, email second approach to customer and internal communication
• Apply the first call resolution methodology
• Ensure all activities are recorded in the internal CRM as required
• Proactively prevent the over-scheduling of the Production department
• Ensure appropriate Salesperson is aware of any unresolved customer issues and is copied into written communication to customers using CRM software.
• Ensure culture standards (mission & core values) are maintained and always met when communicating with customers and teammates internally
• Participate in event problem-solving
• Participate in problem-solving

MEETINGS

• Weekly Customer Support Team Meeting
• Attend other meetings as per business requirements

REPORTING

• Customer Support reporting as required

Qualifications:

• 2-3 years of data entry experience
• Experience with the Microsoft Office suite of products
• High levels of computer literacy and the ability to learn new systems quickly
• High-level attention to detail and accuracy
• Clear and concise written and verbal communication skills are required, with a Year 12 level of literacy in English
• Demonstrated commitment to a high level of customer service
• Ability to seek solutions and solve problems in a timely manner
• Experience in a high-paced environment

Nice to have:

• Previous experience with Customer Relationship Management (CRM) software
• Previous experience in a manufacturing customer support environment