Sales Operations Specialist - Operations, ShopeePay

Moneep; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Moneep is seeking a detail-oriented Operations professional in the Philippines to handle merchant onboarding, validate requirements, and ensure timely completion. The role also covers merchant materials management, process improvement, and strict data quality across merchant records and documentation.

You will coordinate with internal teams and external vendors, manage exceptions, and help drive automation and efficiency across onboarding and related processes.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
• 1-2 years experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.
• Basic to intermediate Excel/Google Sheets skills.
• Good communication and stakeholder coordination skills.
• Able to handle high-volume work while meeting SLA/TAT.

Responsibilities

• Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
• Coordinate with relevant teams, monitor pending cases, and ensure onboarding is completed within required timelines.
• Process requests for merchant materials and coordinate fulfillment with inventory, logistics, and vendors while tracking delivery and delays.
• Identify recurring issues, manual processes, and operational bottlenecks and recommend improvements.
• Support testing, automation, and implementation of approved process enhancements.
• Maintain accurate merchant records, trackers, and supporting documents while ensuring data quality.
• Coordinate with internal and external stakeholders, manage exceptions, and escape issues when needed.

Job description

Job Description

Merchant Onboarding

• Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
• Coordinate with relevant teams, monitor pending cases, and ensure onboarding is completed within required timelines.

Merchant Kit & Materials Management

• Process requests for merchant materials.
• Coordinate fulfillment with inventory, logistics, and vendors while tracking delivery and resolving delays.

Process Improvement & Automation

• Identify recurring issues, manual processes, and operational bottlenecks and recommend improvements.
• Support testing, automation, and implementation of approved process enhancements.

Operations, Quality & Stakeholder Management

• Maintain accurate merchant records, trackers, and supporting documents while ensuring data quality.
• Coordinate with internal and external stakeholders, manage exceptions, and escape issues when needed

Requirements

• Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
• 1-2 years experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.
• Basic to intermediate Excel/Google Sheets skills.
• Good communication and stakeholder coordination skills.
• Able to handle high-volume work while meeting SLA/TAT.