Operations Specialist

Risefully Inc.; Valenzuela; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading e-commerce solutions company located in the Philippines is looking for a full-time operations manager. The successful candidate will handle product listings, manage customer relationships, and analyze market trends to boost sales. Prior experience with Shopee or Lazada is preferred, along with excellent communication and interpersonal skills.

Qualifications

• Preferably has Shopee/ Lazada handling experience
• Has fast typing skills
• Ability to meet and exceed sales quotas
• Proven track record of successfully managing customer relationships
• Excellent interpersonal skills
• Highly self-motivated
• Strong verbal and written communication skills
• Proficient in Microsoft Office

Responsibilities

• Manage product listings, stock updates, and pricing adjustments
• Provide excellent services and ensure customer satisfaction
• Address customer concerns and inquiries
• Negotiate with customers to resolve disputes
• Monitor market trends and sales data
• Develop strategies to increase sales and improve visibility
• Analyze sales data to track performance
• Update stock levels and product prices

Job description

Overview

Handle day-to-day operations on e-commerce platforms like Shopee, Lazada, or TikTok.

Responsibilities

• Manage product listings, stock updates, and pricing adjustments.
• Provide excellent services and ensure customer satisfaction.
• Address customer concerns and inquiries, ensuring satisfaction and resolving issues.
• Negotiate with customers when necessary to resolve disputes or enhance customer experience.
• Monitor market trends, competitors, and sales data to identify opportunities for growth.
• Develop strategies to increase sales, improve visibility, and boost product performance.
• Analyze sales data to track performance and identify trends.
• Update stock levels and product prices to maintain competitiveness.

Qualifications

• Preferably has Shopee/ Lazada handling experience
• Has fast typing skills Proven
• Ability to meet and exceed sales quotas
• Proven track record of successfully managing customer relationships
• Excellent interpersonal skills
• Highly self-motivated
• Strong verbal and written communication skills
• Proficient in Microsoft Office

Job Type: Full-time

Education

• Bachelor's (Preferred)

Experience

• Sales: 1 year (Required)
• Shopee/Lazada: 1 year (Required)