E-Commerce Operations Specialist

RTPE Digital Inc; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading eCommerce company in Metro Manila is seeking an Online Store Handler to manage and optimize store operations. You'll ensure timely order processing, accurate listings, and high customer satisfaction. The ideal candidate has at least 1 year of experience in online selling, good communication skills, and proficiency in Microsoft Excel. Join us to help achieve our eCommerce sales goals.

Qualifications

• 1 year of experience in Shopee/Lazada or other online selling platforms.
• Familiarity with Shopee Seller Center and logistics tools.
• Good understanding of marketplace policies.

Responsibilities

• Manage and optimize online store operations.
• Process orders and maintain accurate product listings.
• Handle customer inquiries and ensure satisfaction.
• Support eCommerce sales targets and promotions.

Skills

Attention to detail

Communication skills

Customer service skills

Proficiency in Microsoft Excel

Analytical skills

Ability to work under pressure

Organizational skills

Multitasking abilities

Job description

As a Online Store Handler, you will be responsible for managing and optimizing RTPE’s online store operations. Your main role is to ensure timely processing of orders, accurate listings, product uploads, promotional participation, customer inquiry handling, and adherence to marketplace policies. You will serve as the main point of contact for related transactions and ensure high customer satisfaction while supporting the company’s eCommerce sales targets.

Experience

• At least 1 year of experience handling Shopee/Lazada, Tikgtok store operations or online selling.
• Familiarity with Shopee Seller Center, logistics tools, and promotional features is a must.

Required Skills

• Strong attention to detail and accuracy in data entry
• Knowledge of Shopee campaign tools, shipping settings, and platform penalties
• Good communication and customer service skills
• Proficiency in Microsoft Excel/Google Sheets
• Basic analytical skills in reviewing store data and sales trends
• Ability to work under pressure and manage high-volume orders during peak periods
• Fast learner with good organizational and multitasking abilities

Behavioral Competencies

• Responsible and reliable
• Proactive and solution-oriented
• Team player with a collaborative mindset
• Honest and compliant with marketplace rules and company policies