QA Analyst - Merchant Operations, ShopeeFood

Shopee; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Shopee in Manila is seeking an experienced QC/QA professional to ensure merchant onboarding and account setup meet quality standards before activation. You will monitor QC metrics, analyze recurring issues, maintain SOPs and dashboards, and drive automation to improve efficiency.

Close collaboration with Merchant Onboarding, KAM/BD, Rider Ops and other teams is essential. The ideal candidate has a Bachelor’s degree, hands-on QA/OPs experience in e-commerce or logistics, strong attention to

Qualifications

• Bachelor’s degree in Business, Operations, Quality Management, or related field.
• Experience in QC/QA, operations, onboarding, audit, or process improvement; e-commerce/logistics experience preferred.
• Strong attention to detail, analytical and problem-solving skills.
• Proficient in Excel/Google Sheets and comfortable handling operational data.
• Strong communication, organization, and stakeholder management skills.
• Experience in SOP development, automation, or process improvement is a plus.

Responsibilities

• Conduct QC/QA checks on merchant onboarding and account setup before activation.
• Validate merchant information, location, service areas, account configuration, menu, images, and other setup requirements.
• Identify, document, track, and revalidate issues until resolution.
• Monitor QC/QA metrics, findings, SLAs, and overall quality performance.
• Analyze recurring issues and root causes; recommend corrective and preventive actions.
• Maintain QC/QA checklists, SOPs, trackers, dashboards, and audit documentation.
• Drive process improvements, automation, and standardization to improve quality and efficiency.
• Coordinate with Merchant Onboarding, KAM/BD, Rider Ops, and other teams to resolve issues.
• Support other QA, process improvement, and operational excellence initiatives.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in Business/Operations/Quality Management

Tools

Excel

Google Sheets

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Conduct QC/QA checks on merchant onboarding and account setup before activation.Validate merchant information, location, service areas, account configuration, menu, images, and other setup requirements.Identify, document, track, and revalidate issues until resolution.Monitor QC/QA metrics, findings, SLAs, and overall quality performance.Analyze recurring issues and root causes; recommend corrective and preventive actions.Maintain QC/QA checklists, SOPs, trackers, dashboards, and audit documentation.Drive process improvements, automation, and standardization to improve quality and efficiency.Coordinate with Merchant Onboarding, KAM/BD, Rider Ops, and other teams to resolve issues.Support other QA, process improvement, and operational excellence initiatives.Requirements:Bachelor’s degree in Business, Operations, Quality Management, or related field.Experience in QC/QA, operations, onboarding, audit, or process improvement; e-commerce/logistics experience preferred.Strong attention to detail, analytical and problem-solving skills.Proficient in Excel/Google Sheets and comfortable handling operational data.Strong communication, organization, and stakeholder management skills.Experience in SOP development, automation, or process improvement is a plus.