Sales Operations Specialist - Operations, ShopeePay Manila Operations

Monee; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Monee is a leading digital payments provider delivering onboarding, merchant management, and operations excellence in Manila. This entry-level role supports onboarding, validation, and documentation to ensure compliant and timely merchant setup.

You will coordinate with internal teams, manage high-volume tasks, and help improve processes through data accuracy and basic automation support.

Qualifications

• Bachelor's degree required or equivalent.
• 1–2 years' experience in Operations, Banking, Fintech, Compliance, Onboarding, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.

Responsibilities

• Handle merchant onboarding requests, validate requirements, and ensure accurate processing and documentation.
• Coordinate with relevant teams, monitor pending cases, and ensure onboarding within timelines.
• Process merchant materials requests and coordinate fulfillment with inventory, logistics, and vendors.
• Identify recurring issues and bottlenecks; recommend improvements and support automation efforts.
• Maintain accurate merchant records, trackers, and supporting documents with data quality.
• Coordinate with stakeholders and escalate issues as needed.

Skills

Detail oriented

Data validation

Documentation

Communication

Stakeholder coordination

Excel/Sheets

Education

Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field

Job description

Entry Level

Location Manila

Department Operations

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

• Handlemerchantonboardingrequests,validaterequirements,andensureaccurateprocessinganddocumentation.
• Coordinatewithrelevantteams,monitorpendingcases,andensureonboardingiscompletedwithinrequiredtimelines.

MerchantKit&MaterialsManagement

• Processrequestsformerchantmaterials.
• Coordinatefulfillmentwithinventory,logistics,andvendorswhiletrackingdeliveryandresolvingdelays.

ProcessImprovement&Automation

• Identifyrecurringissues,manualprocesses,andoperationalbottlenecksandrecommendimprovements.
• Supporttesting,automation,andimplementationofapprovedprocessenhancements.

Operations,Quality&StakeholderManagement

• Maintainaccuratemerchantrecords,trackers,andsupportingdocumentswhileensuringdataquality.
• Coordinatewithinternalandexternalstakeholders,manageexceptions,andescalateissueswhenneeded

Requirements:

• Bachelor's degree in Business, Finance, Accounting, Engineering, Management, or related field.
• 1–2 years' experience in Operations, Banking, Fintech, Compliance, Onboarding, Document Verification, or similar roles.
• Familiarity with business and government documents and basic regulatory requirements.
• Strong attention to detail, data validation, and documentation skills.
• Basic to intermediate Excel/Google Sheets skills.
• Good communication and stakeholder coordination skills.
• Able to handle high-volume work while meeting SLA/TAT.