Sales Operations Lead, Philippines

Franke; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

HMO coverage for employees and depend

Life and accident insurance from Day 1

Rice subsidy

Transportation subsidy

Generous annual leave

Flexible work arrangements

Career development

Wellness and recognition programs

Global, collaborative environment

Job summary

Franke is seeking a Sales Operations Supervisor in the Philippines to lead end-to-end sales operations, coordinate cross-functional teams, and ensure accurate order fulfillment and customer service excellence.

Ideal candidate brings 5+ years in Sales Operations or related fields, strong analytical and organizational abilities, and proficiency in Excel and ERP systems. Onsite work in Calamba, Laguna is required with opportunities for growth and development.

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• 5+ years in Sales Ops, Order Management, Customer Service, or Supply Chain.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Excel and ERP systems.
• Excellent communication and stakeholder management skills.
• Manufacturing or multinational company experience is an advantage.
• Willing to work onsite in Calamba, Laguna.

Responsibilities

• Manage customer orders and ensure timely fulfillment.
• Coordinate with Sales, Production, Purchasing, Warehouse, and Logistics teams for order execution.
• Support forecasting and S&OP activities.
• Monitor deliveries, customer issues, and operational performance.
• Prepare sales reports, dashboards, and business analyses.
• Drive continuous improvement in sales ops and customer service.
• Support payment follow-ups, invoice processing, and order-related docs.
• Collaborate with regional and local stakeholders to ensure customer satisfaction.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

Stakeholder management

Education

Bachelor's degree (Business/Engineering/Supply Chain)

Tools

Microsoft Excel

ERP systems

Job description

Franke is seeking a Sales Operations Supervisor in the Philippines to lead end-to-end sales operations, coordinate cross-functional teams, and ensure accurate order fulfillment and customer service excellence.

Ideal candidate brings 5+ years in Sales Operations or related fields, strong analytical and organizational abilities, and proficiency in Excel and ERP systems. Onsite work in Calamba, Laguna is required with opportunities for growth and development.