Sales Operations Supervisor

Franke LLC; Calamba; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

HMO coverage

Life and accident insurance

Rice and transportation subsidy

Generous annual leave

Flexible work arrangements

Career development

Wellness programs

Job summary

Franke Philippines is seeking a highly organized Sales Operations Supervisor to lead end-to-end sales operations for its Laguna business. You will coordinate with Sales, Production, Purchasing, Warehouse and Logistics to ensure timely order fulfillment and accurate reporting.

The role requires 5+ years in Sales Operations or Supply Chain, strong Excel and ERP skills, and excellent communication with internal and external stakeholders.

Qualifications

• Minimum 5 years of experience in Sales Operations, Order Management, Customer Service, or Supply Chain.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in Microsoft Excel and ERP systems.
• Excellent communication and stakeholder management abilities.
• Experience in manufacturing or multinational environments is a plus.

Responsibilities

• Lead end-to-end sales operations for our Philippines business.
• Coordinate with Sales, Production, Purchasing, Warehouse, and Logistics to ensure seamless order fulfillment.
• Support sales forecasting and S&OP activities.
• Monitor deliveries, customer concerns, and operational performance.
• Prepare sales reports, dashboards, and business analyses.
• Drive continuous improvement in sales operations and customer service.
• Assist with payment follow-ups, invoice processing, and order documentation.
• Collaborate with regional and local stakeholders to maintain customer satisfaction.

Skills

Sales Operations

Order Management

Customer Service

Stakeholder management

Analytical skills

Organizational skills

Education

Bachelor's degree in Business, Engineering, Supply Chain, or related field

Tools

Excel

ERP systems

Job description

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

We are looking for a highly organized and results-driven Sales Operations Supervisor to lead and coordinate the end-to-end sales operations process for our Philippines business. This role serves as a critical link between customers, sales teams, manufacturing plants, purchasing, production, warehouse, and logistics functions to ensure seamless order fulfillment, accurate sales reporting, and excellent customer service

• Manage customer orders and ensure timely fulfillment.
• Coordinate with Sales, Production, Purchasing, Warehouse, and Logistics teams to ensure seamless order execution.
• Support sales forecasting and Sales & Operations Planning (S&OP) activities.
• Monitor deliveries, customer concerns, and operational performance.
• Prepare sales reports, dashboards, and business analyses.
• Drive continuous improvement initiatives in sales operations and customer service.
• Support payment follow-ups, invoice processing, and order-related documentation.
• Collaborate with regional and local stakeholders to ensure customer satisfaction and operational efficiency.

Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, or related field.
• At least 5 years of experience in Sales Operations, Order Management, Customer Service, or Supply Chain.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in Microsoft Excel and ERP systems.
• Excellent communication and stakeholder management skills.
• Manufacturing or multinational company experience is an advantage.
• Willing to work onsite in Calamba, Laguna

What we offer you

• Competitive salary and performance-based bonus
• HMO coverage for employees and up to four (4) qualified dependents
• Life and accident insurance coverage from Day 1
• Rice and transportation subsidy
• Generous annual leave entitlement
• Flexible work arrangements (subject to business requirements)
• Career development and continuous learning opportunities
• Employee engagement, wellness, and recognition programs
• Opportunity to work in a global, innovative, and collaborative environment