Reception & Client Services Support Officer | WFH | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Permanent WFH arrangement

Salary Advance Program

Free 24/7 access to our office gyms

Employee referral incentives

Job summary

Emapta Philippines is hiring a Reception & Client Services Support Officer to strengthen client confidence and connect enquiries with the right expertise. This permanent remote role offers day shifts and weekends off, with a focus on professional communication and data handling.

You will support the legal services client by managing calls, messages, and appointments, while upholding confidentiality and using standard procedures to direct inquiries to the appropriate team.

Qualifications

• 1-3 years of relevant experience in reception or client service.
• Clear and professional spoken and written English.
• Accurate message-taking, data entry, and diary management.
• Strong organization and multi-tasking in a fast-paced environment.
• Ability to follow scripts and escalation procedures.
• Proficiency with Outlook/Teams and basic practice management systems.
• Independent work and collaboration with onshore teams.
• Availability to work Australian business hours.
• Reliable internet and private workspace

Responsibilities

• Answer inbound calls promptly and direct to the right team.
• Record messages with complete contact and matter details.
• Update client details in the practice management system.
• Escalate urgent or complex enquiries as required.
• Book, confirm and reschedule client appointments.
• Monitor calendars and send invitations and reminders.
• Respond to enquiries by phone or email with professional courtesy.

Skills

Customer service

Communication

Data entry

Organization

Microsoft 365

Outlook

Teams

Tools

Microsoft 365

Job description

Exceptional Client Service Starts With You in Legal Services

A rewarding legal services career starts with work that matters and a lifestyle that supports you. The Reception & Client Services Support Officer strengthens client confidence, connects enquiries with the right expertise, and keeps legal teams coordinated. Enjoy permanent work from home, daytime hours, and weekends off through a long-term global career with Emapta, offering Top 1% talent premium opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of relevant experience, preferably in reception, client service, administration, or a comparable telephone-based support role
• Clear and professional spoken and written English, with strong listening and questioning skills
• Demonstrated accuracy in message-taking, data entry, diary management, and recordkeeping
• Strong organizational skills and the ability to prioritize competing tasks in a fast-paced environment
• Ability to follow call-handling scripts, escalation procedures, and authorized instructions consistently
• Proficiency in Microsoft 365 applications, including Outlook and Teams, and the ability to learn the firm's telephone and practice management systems
• Ability to work independently while collaborating effectively with the onshore Front of House and legal support teams
• Professional conduct and presentation during telephone and video interactions
• Availability to work the firm's required Australian business hours
• Reliable internet access, suitable equipment, and a private workspace that supports confidential communications

Responsibilities

Reception

• Answer inbound calls promptly, identify the purpose of each enquiry, assess urgency, and direct or transfer calls to the appropriate team member in accordance with firm procedures.
• Record complete and accurate messages, including relevant contact and matter details, and send them promptly to the intended recipient.
• Enter or update client and enquiry details accurately in the firm's practice management system in accordance with authorised procedures.
• Escalate urgent, sensitive, or complex enquiries promptly to the appropriate onshore team member.
• Book, confirm, and reschedule client appointments when authorised by Legal Assistants or Team Assistants.
• Monitor Outlook calendars for scheduling or meeting-room conflicts and notify the relevant team member.
• Send calendar invitations, confirmations, and reminders as required.

Client Service

• Respond to enquiries from clients, prospective clients, professional contacts, and members of the public courteously, calmly, and professionally by phone or email.
• Provide general administrative information within approved scripts and procedures, and direct substantive or legal enquiries to an authorised team member.
• Refrain from providing legal advice, commenting on legal matters, or making commitments on behalf of the firm.
• Maintain clear, professional, and timely communication across all interactions.

Confidentiality and Information Security

• Protect client, matter, and firm information, and comply with all privacy, confidentiality, access-control, and information-security procedures.
• Use only authorised systems and communication channels, and verify identity where required before discussing or releasing information.
• Report suspected privacy, security, or confidentiality incidents immediately to the appropriate manager.

Key Performance Measures

• Timely call answering, routing, and escalation
• Accurate message-taking, data entry, and delivery to the correct recipient
• Accurate appointment scheduling and calendar communications
• Consistent compliance with privacy, confidentiality, and information-security requirements
• Professional and responsive service across all interactions

About the Client

Our client is an award-winning legal services firm recognised nationally for property and conveyancing expertise and outstanding client service. Its accomplished team has handled thousands of conveyancing matters and advised on major property developments and landmark commercial transactions. Combining boutique efficiency with the professional standards associated with top-tier firms, it supports individuals, businesses, and developers through complex decisions. Its expertise spans property, construction, commercial law, disputes, and estate planning, with tailored solutions grounded in a thorough understanding of client needs.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.